Tenable

Technical Support Engineer – Bilingual English/Spanish

Tenable

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Tech Stack

LinuxMacOSTCP/IPUnix

About the role

  • Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers
  • Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software
  • Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
  • Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution
  • Use remote troubleshooting techniques to troubleshoot and correct issues
  • Analyzing vulnerability scan results, system audits, and log events
  • Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
  • Recreate customer software issues in a lab environment for engineering assessment
  • Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
  • Maintain in-depth knowledge of Tenable products and information security best practices
  • Create and publish solution knowledge for re-use by customers and Tenable employees
  • Continually review personal performance metrics to ensure goals are consistently met

Requirements

  • Fluency and ability to explain technical concepts in English and Spanish
  • Must be located in Mexico
  • Bachelor’s degree in a technical field or equivalent experience
  • 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration
  • Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
  • Familiarity with Artificial Intelligence (AI) as Tenable continues to build an AI-augmented support model to accelerate case resolutions and to provide an exceptional customer/TSE experience
  • Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus
  • Strong analytical and problem-solving skills, with the ability to learn quickly
  • Excellent written and verbal communication; customer-focused mindset
  • Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs
  • Flexibility to work occasional weekends or holidays
  • Ability to work hours supporting the US Eastern/LATAM time zones
Benefits
  • Opportunities for career advancement within Technical Support as well as other organizations within Tenable
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
networkingTCP/IPLinuxUnixmacOSWindows administrationpatch deploymentsystem configurationvulnerability assessmentcompliance auditing
Soft Skills
analytical skillsproblem-solving skillswritten communicationverbal communicationcustomer-focused mindsetability to manage multiple prioritiesflexibilityability to learn quickly
Certifications
Bachelor’s degree in a technical field