Tenable

Tech Support Engineer – Bilingual English/Portuguese

Tenable

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Tech Stack

LinuxMacOSTCP/IPUnix

About the role

  • Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
  • Analyze and address customer technical inquiries
  • Analyzing vulnerability scan results, system audits, and log events
  • Recreating customer software issues in a lab environment
  • Ensure customer feedback is properly channeled into Product Management and Research & Development
  • Maintaining in-depth knowledge of Tenable products and information security best-practices
  • Create and publish solution knowledge for re-use by customers and Tenable employees

Requirements

  • Fluency and ability to explain technical concepts in English and Portuguese
  • Must be located in São Paulo, Brazil area
  • Bachelor’s degree in a technical field or equivalent experience
  • 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration
  • Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
  • Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus
  • Strong analytical and problem-solving skills, with the ability to learn quickly
  • Excellent written and verbal communication; customer-focused mindset
  • Ability to manage multiple priorities in a fast-paced environment
  • Flexibility to work occasional weekends or holidays
  • Ability to work hours supporting the US Eastern/LATAM time zones
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
networkingTCP/IPLinuxUnixmacOSWindows administrationpatch deploymentsystem configurationtechnical supportnetwork security
Soft Skills
analytical skillsproblem-solving skillswritten communicationverbal communicationcustomer-focused mindsetability to manage multiple prioritiesflexibilityability to learn quickly
Certifications
Bachelor’s degree in a technical field