Ten Lifestyle Group

IT Support Engineer – Near-Native Japanese, English Required

Ten Lifestyle Group

full-time

Posted on:

Location Type: Hybrid

Location: Shinjuku City • Japan

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Tech Stack

AzureCloudFirewalls

About the role

  • - Work in a hybrid environment, primarily within a Service Desk setting
  • - Provide telephone-based IT support to internal users in Japan and globally
  • - Deliver onsite desktop support for locally based users in the Tokyo office
  • - Monitor incoming tickets and triage them to appropriate team resources
  • - Respond to incidents, service requests, queries, and complaints in a timely, polite, and empathetic manner
  • - Take ownership of assigned incidents and service requests, ensuring resolution within SLA
  • - Actively contribute as a team member to achieve individual and team objectives
  • - Serve as the primary IT contact for the Tokyo office, including engagement with senior business stakeholders
  • - Manage and take ownership of all IT hardware used by local employees
  • - Build strong relationships with local users and represent the Global IT Support team positively
  • - Escalate technical or hierarchical issues when necessary
  • - Liaise with global technology teams to resolve dependencies and issues
  • - Coordinate with third-party vendors providing services to Ten
  • - Maintain continuous personal development with support from your line manager
  • - Perform other duties as assigned by management

Requirements

  • - Experience with Windows 11 and Active Directory
  • - Basic knowledge of firewalls, security concepts, antivirus, backup software, and email troubleshooting
  • - Strong troubleshooting skills across AD, servers, workstations, databases, and networking
  • - Experience with Office 365 and Azure cloud services related to desktop computing
  • - Hands-on experience supporting enterprise desktop applications (MS Office, O365, Chrome, Internet Explorer)
  • - Advanced troubleshooting of Microsoft OS, desktop hardware, and Mac devices
  • - Installation and support of workstations, servers, and print/scan devices
  • - Ability to guide users verbally through issue resolution when remote access is not possible
  • - MCSE certification (preferred)
  • - CCNA certification (advantageous)
  • - Working knowledge of ITIL methodology (preferred)
  • - Willingness to obtain relevant certifications as required by the business
  • - Fluency in both English and Japanese
  • - Strong written and verbal communication skills in both Japanese and English
  • - Highly motivated with a strong interest in technology and technical detail
  • - Trustworthy and able to perform effectively under pressure
  • - Well-organised with the ability to communicate technical topics clearly to non-technical users
  • - Comfortable working with third-party vendors (e.g. Microsoft)
  • - Able to produce clear, accurate, and professional documentation
  • - Professional telephone manner and adaptable communication style
  • - Strong listening skills with the ability to interpret user needs accurately
  • - Team-oriented, collaborative, and supportive of colleagues
  • - Effective workload management against defined targets
  • - Ability to maintain and continuously develop technical skills
  • - Experience working in high-pressure and complex system environments
  • - Quick learner with the ability to adopt new technologies
  • - Able to work independently with minimal supervision
  • - Positive attitude and strong personal energy
Benefits
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Hard Skills & Tools
Windows 11Active Directoryfirewallssecurity conceptsantivirusbackup softwareOffice 365Azure cloud servicestroubleshootinginstallation and support of workstations
Soft Skills
strong troubleshooting skillsstrong written and verbal communication skillshighly motivatedtrustworthywell-organisedteam-orientedeffective workload managementquick learnerpositive attitudestrong listening skills
Certifications
MCSECCNA