Director of Strategy and Innovation
FCamara Consulting & Training
Job Level
Lead
About the role
- Lead Ten’s LAC operations across Brazil, Mexico, and Spanish-speaking South America; accountable for P&L, operational delivery, service excellence, and client relationships.
- Shape the region’s growth by uniting cross-functional teams, adapting global standards to local markets, and delivering valued member and client outcomes.
- Partner closely with Service, Client Services, Proposition, Technology, Finance, and People teams to capture growth opportunities and strengthen client partnerships.
- Key priorities: elevate service delivery standards; expand high-value client relationships and regional business development; manage P&L for short-term and long-term growth; build regional leadership capability.
Requirements
- Brings senior leadership experience in multi-country operations within LAC, with full P&L accountability.
- Knows how to lead in luxury, travel, hospitality, or concierge industries.
- Combines financial acumen with operational problem-solving skills.
- Speaks Portuguese and/or Spanish (essential) and English fluently.
- Thrives in culturally diverse environments and adapts strategies to local contexts.
