TELUS

Technical Customer Service Agent, Bilingual – Provider Management/Solutions

TELUS

full-time

Posted on:

Location Type: Office

Location: Ottawa • Canada

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Salary

💰 CA$39,000 - CA$73,000 per year

Job Level

Junior

About the role

  • Data Entry: registering extended health providers in the TELUS Provider Registry
  • Conducting regular maintenance of existing data
  • Resolving issues reported by end users of our products through varied customer intake modalities to include but not limited to (phone, email, chat)
  • Communicating with the stakeholders, i.e. insurers, provincial governing bodies
  • Handling and overseeing projects to successful completion for both internal and external clients
  • Remaining agile & flexible to support customer support requirements across other TELUS Health product segments based on demand
  • Supporting new TELUS Health initiatives

Requirements

  • Bilingualism in French and English is a requirement
  • 1 or more years of experience in customer service or a service-oriented industry
  • Inbound/outbound contact center experience with exposure to metrics and key customer performance indicators considered an asset
  • Intermediate to advanced skills in using Microsoft (MS) Office, including Excel, Word, Outlook, PowerPoint
  • Able to apply critical thinking skills to resolve issues
  • Ability to work independently
  • Strong team collaboration skills
  • Agile & flexible to support varied customer needs
  • Demonstrated customer’s first focus
  • Ability to work within an environment with multiple deadlines
  • Ability to effectively communicate, written and verbal, with internal and external customers
  • Flexibility to work rotating 8 hour shifts in a 7 am to 12 am environment
Benefits
  • Comprehensive total rewards package highlighting competitive salary and bonus structures
  • Minimum 3 weeks of vacation
  • Flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrycustomer serviceinbound contact center experienceoutbound contact center experienceMicrosoft OfficeExcelWordOutlookPowerPointcritical thinking
Soft Skills
bilingualismindependenceteam collaborationagilityflexibilitycustomer focuseffective communicationability to meet deadlines