Senior Program Manager – Tools & Technology
TELUS
full-time
Posted on:
Location Type: Office
Location: Calgary • Canada
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Salary
💰 CA$97,000 - CA$145,000 per year
Job Level
About the role
- Deliver and support critical projects that elevate customer journey and system experience across the D2D channel
- Represent and champion best-in-class digital experience for D2D sales, supporting multi-brand, multi-segment transactions organization-wide
- Represent and advocate for capital programs supporting D2D sales platforms
- Partner with stakeholders to deliver new system capabilities and drive evolution of the channel application ecosystem
- Oversee platform evolution, release strategy, and delivery of new capabilities across channel-specific applications
- Work directly with sales channel leadership to understand team needs and identify how platform enhancements can unlock performance
- Develop and present platform roadmaps, evolve delivery models and operational processes, and communicate committed release scope to leadership teams
Requirements
- Strong product management and platform strategy expertise
- Demonstrated experience managing release cycles, roadmap planning, and capital-backed initiatives
- Ability to translate business and sales channel needs into scalable system capabilities
- Strong stakeholder management and cross-functional collaboration skills
- Excellent communication and executive presentation capability
- Analytical mindset with ability to assess performance impact of system enhancements
- University degree in Business, Information Technology, Engineering, or related field
- MBA considered an asset
- 5+ years of progressive experience in product management, digital platforms, or technology-enabled transformation
- Experience supporting sales channels or front-line execution environments
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementplatform strategyrelease cyclesroadmap planningsystem capabilitiesperformance impact assessmentdigital platformstechnology-enabled transformation
Soft Skills
stakeholder managementcross-functional collaborationcommunicationexecutive presentationanalytical mindset
Certifications
MBA