TELUS

Senior Disability Claims Manager

TELUS

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$70,000 - CA$90,000 per year

Job Level

Senior

About the role

  • Conduct case assessments, contacting the employee and their direct manager by telephone to explain the disability management process and gather information for assessment purposes
  • Develop and document an understanding of the situation and the factors supporting as well as inhibiting a successful return to work for the employee
  • Provide any of the following interventions: more in-depth assessment, medical management interventions, initiation and coordination of occupational and/or psychological interventions, utilization of specialized resources or consultations etc.
  • Determine an appropriate return-to-work (RTW) goal with the employee and the employer, provide active support for the RTW planning process between the employee and their supervisor and intervene when necessary
  • Communicate proactively with the employer's Human Resources representative regarding any case management issues that may impact the workplace and RTW planning
  • Manage the transition to long term disability (LTD) and provide medical and summary case management information to the LTD insurer to ensure a seamless transition
  • Accountability and responsibility for assigned case load in managing required tasks and relationships with stakeholders
  • Attend Case Management and Disability Management department team meetings
  • Other projects and tasks as assigned

Requirements

  • 2-5 years comprehensive experience in Disability Case Management or combination of experience and specialized education
  • Background education/course work in any of the following fields: occupational health, rehabilitation, legislation related to disability management, helping relationship skills, mediation, human resource management, disability insurance, psychological and workplace factors in disability would be an asset
  • Registration or professional status within the disability management or professional health sector would be an asset
  • Strong communication skills with exceptional customer service focus
  • Exemplary interpersonal skills and ability to approach difficult situations with empathy and sensitivity
  • Detail oriented focus with ability to work independently in fast paced environment
  • Excellent problem solving skills and ability to apply critical thinking to execute decision making on complex situations
Benefits
  • A competitive compensation package including a flexible benefits plan comprised of medical, dental, and various retirement savings programs
  • Minimum 3 weeks of vacation
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Disability Case ManagementMedical Management InterventionsOccupational InterventionsPsychological InterventionsReturn-to-Work (RTW) PlanningLong Term Disability (LTD) ManagementCase AssessmentCritical ThinkingProblem Solving
Soft Skills
Communication SkillsCustomer Service FocusInterpersonal SkillsEmpathySensitivityDetail OrientedAbility to Work IndependentlyAbility to Handle Difficult SituationsOrganizational Skills
Certifications
Registration in Disability ManagementProfessional Status in Health Sector