Team Leader – Clinical Operations
TELUS
full-time
Posted on:
Location Type: Office
Location: Montréal • Canada
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Salary
💰 CA$70,000 - CA$120,000 per year
Job Level
About the role
- Lead a team committed to delivering an exceptional patient experience
- Manage client escalations and collaborate with internal teams
- Recruit, train, and support the professional development of employees
- Oversee daily operations and ensure smooth workflow
- Identify opportunities for continuous improvement
Requirements
- College diploma in a relevant field (Bachelor's degree is an asset)
- Minimum 7 years of customer service experience
- 4 years of experience in operations management and/or people management
- Bilingual (spoken and written) required
- Able to work well under pressure
- Excellent planning skills
- Proficient with Office suites (Google Workspace)
- Advanced proficiency in English is required
Benefits
- Comprehensive total compensation package featuring competitive salary and bonus structures
- A minimum of 3 weeks' vacation
- Flexible benefits plan
- Retirement plan and employee share ownership plan with generous employer contributions
- Option to work in-office, virtually, or a hybrid arrangement
- Opportunities to serve the community
- Career advancement opportunities, learning and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementcustomer service
Soft Skills
leadershipcollaborationprofessional developmentplanningability to work under pressure
Certifications
Bachelor's degree