TELUS

Business Support Centre Specialist III

TELUS

full-time

Posted on:

Location Type: Office

Location: Montreal • Canada

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About the role

  • Provide world-class support to business clients in a call center environment
  • Use provided documentation and training to support: Desktop computers, Applications (custom and standard), Network connections, Mobile devices, Telephony systems
  • Act as a liaison between the client and other support teams to ensure timely resolution of client issues

Requirements

  • Fluency in both official languages (spoken and written)
  • Ability to follow documented processes and ask necessary questions directly related to the client's products and services
  • Document all steps taken in the ticket log
  • Excellent communication skills
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
Desktop supportApplication supportNetwork troubleshootingMobile device supportTelephony systems support
Soft Skills
Fluency in both official languagesExcellent communication skillsAbility to follow documented processesProblem-solvingClient liaison