Bilingual Application Support Analyst – TELUS Health Employer Products
TELUS
full-time
Posted on:
Location Type: Hybrid
Location: Montreal • Canada
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About the role
- Provide Tier 1 and 2 application support to end-users
- Take ownership of the investigation, diagnosis, and resolution of technical and customer service-related questions
- Be the voice of clients internally and act as a liaison between clients and internal teams
- Understand business requirements, build test cases and test software changes
- Troubleshoot problems by researching, analyzing and identifying symptoms and causes
- Meet client deadlines according to service level agreements by appropriately managing and prioritizing assigned tasks while ensuring quality control
- Comply with best practices including standards of confidentiality and peer review
Requirements
- Minimum 3 years of relevant work experience
- University or college diploma in business administration or equivalent
- Exceptional problem-solving skills, documentation and multi-tasking skills
- Excellent written and verbal communication skills
- Excellent teamwork skills – able to collaborate and build strong relationships with clients and internal teams
- Bilingual in French and English (written and verbal)
Benefits
- Employee Assistance Program
- Health and wellness solutions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
problem-solvingdocumentationmulti-taskingwritten communicationverbal communicationteamworkcollaborationrelationship building
Certifications
university diplomacollege diploma