Lead the global Resource Management function, managing regional Resource Managers across all delivery hubs.
Define and execute the global resource planning strategy that aligns talent supply with client demand and commercial forecasts.
Partner closely with Delivery and Business Development leadership to plan staffing for new client projects, expansion deals, and renewals.
Serve as the strategic bridge between Delivery, Talent Acquisition, and Finance to ensure hiring priorities align with projected project needs and billability targets.
Forecast workforce needs based on sales pipeline, project backlog, and delivery roadmaps.
Collaborate with Talent Acquisition to prioritize and sequence hiring by skillset, region, and project timeline.
Partner with Commercial and Finance teams to ensure global staffing models support revenue, margin, and utilization targets.
Manage bench capacity and global mobility planning, including internal transfers and upskilling.
Own utilization and billability metrics globally, setting consistent definitions, targets, and accountability frameworks.
Partner with Finance to connect utilization and staffing data to revenue forecasting, cost management, and margin performance.
Create and maintain dashboards and reports that provide real-time visibility into resourcing, project profitability, and hiring impact.
Monitor and resolve resource bottlenecks, underutilization, and cross-entity billing complexities tied to M&A structures.
Implement a standardized global resourcing process and governance framework across all regions and service lines.
Maintain and enhance resourcing systems to ensure data integrity and reporting accuracy.
Partner with Finance and Delivery Ops to manage multi-entity billing and cost allocations resulting from mergers and acquisitions.
Drive continuous improvement through automation, analytics, and workflow optimization.
Partner with Commercial and Delivery leadership to model staffing scenarios for large or strategic client pursuits.
Serve as a strategic advisor to the Global SVP, Service Delivery & Operations, on global workforce strategy, headcount scaling, and profitability levers.
Collaborate with HR and Learning teams to identify skill gaps, forecast future capability needs, and guide professional development aligned to demand.

Requirements

8+ years of experience in Professional Services, Consulting, or Technology Services organizations.
5+ years in a leadership role overseeing global Resource Management, Workforce Planning, or Delivery Operations.
Proven ability to drive utilization and profitability improvements while maintaining delivery excellence.
Strong financial and operational acumen with expertise in project accounting, multi-entity billing, and commercial alignment.
Experience working across Delivery, TA, and Commercial/Business Development teams to align workforce and revenue planning.
Skilled at managing distributed teams across regions and time zones.
Deep understanding of Professional Services metrics: utilization, billability, margin, backlog, and revenue forecasting.
Proficiency with Certinia PSA and Salesforce or other PSA/ERP systems (e.g., Kantata, Workday, Smartsheet, etc.).
Bonus Points: Experience with Mergers & Acquisitions.

Benefits

Offers Bonus 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

resource managementworkforce planningutilization improvementprofitability improvementproject accountingmulti-entity billingrevenue forecastingdata integrityworkflow optimizationanalytics

Soft Skills

leadershipstrategic planningcollaborationcommunicationproblem-solvingfinancial acumenoperational acumenteam managementcontinuous improvementadvisory skills