Teltonika

Technical Support Engineer – Networking Solutions

Teltonika

full-time

Posted on:

Location Type: Hybrid

Location: Santiago • Chile

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Tech Stack

IoTLinux

About the role

  • Consult employees and customers on devices/solutions related technical issues
  • Solve technical issues and look for a way to reduce them
  • Prepare technical documentation and technical tasks
  • Prepare and provide training for employees and clients about our company’s products and solutions
  • Propose different ways on how to incorporate our devices for various use cases
  • Guide colleagues and customers by preparing wiki documentation or training.
  • Test and perform quality assurance of the solution in the Americasregion

Requirements

  • Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields
  • Knowledge of 2G, 3G, 4G networks, ability to explain network authentication methods, data session establishment;
  • Good English (minimum B2), other foreign language skills will be considered as an advantage;
  • Working knowledge of software and operating system principles;
  • Knowledge of computer network architecture and technologies;
  • Knowledge of server operating principles and technologies, programming languages;
  • Basics of telecommunication systems and technologies;
  • Ability to prepare technical documentation;
  • Ability and experience configuring VLANs, QoS;
  • Ability and experience configuring various industrial IoT protocols: Modbus, MQTT, TR-069, JSON-RPC;
  • Experience working with embedded, Linux-based operating system;
  • Good knowledge and ability to work with SDK;
  • Good problem solving (troubleshooting) skills;
  • Knowledge and ability to use „AT“ commands;
  • Ability to write simple bash/ash scripts;
  • Knowledge of Firewall principles, ability, and experience configuring Firewall with IPTABLES.
Benefits
  • Payroll: a competitive salary matching your skillset and experience in the market
  • Workweek: Monday to Friday, 9 AM to 6 PM, weekends free
  • Office: Las Condes, Santiago-Chile
  • Worktype: hybrid, 2 days Work from Home after 3 months of probation period
  • Day off on your Birthday
  • Training: onboarding on Teltonika‘s internal systems, Sales process, product related topics; providing constant necessary materials, assigning progress-check up tests and giving you a continous feedback to unlock more of your potential;
  • Career: opportunities to increase your seniority level in the role, or even become a Team Lead in the long-term; Caring and supportive team: we constantly seek for our Employees to have better leadership while regularly sending our Managers to external coaching sessions; conducting Annual Employee Engagement surveys; other Management/HRD initiatives to help scale business and personal goals better.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
2G networks3G networks4G networksnetwork authentication methodsdata session establishmentVLAN configurationQoS configurationModbusMQTTTR-069
Soft Skills
problem solvingtechnical documentation preparationtrainingconsultationguidance