Telesul

Risk

• Establish and maintain operational and executive governance routines for the directorate.
• Define, update and monitor KPIs and OKRs, ensuring data consistency and reliability.
• Create and maintain executive dashboards and management reports.
• Support the facilitation of performance rituals such as Weekly Reviews, Monthly Business Reviews and QBRs (Quarterly Business Reviews).
• Structure and track action plans and strategic initiatives.
• Support the implementation and sustainment of agile methodologies (Scrum, Kanban).
• Manage and monitor SLAs and contractual indicators.
• Support internal audits and compliance initiatives.
• Document processes, workflows and operational standards.
• Act as a facilitator between areas such as Customer Success, Transformation, Pre-Sales and Operations.

Governance, Performance & Agility Consultant

Public Relations

• Customer visits to understand needs
• Maintain relationships with suppliers
• Prepare pricing spreadsheets
• Create and present proposals and demonstrate solutions to clients
• Obtain and maintain vendor/manufacturer certifications
• Discuss strategies with the sales team

Governance, Performance & Agility Consultant

Pre-Sales Analyst