Lead technical onboarding and integration for customers in partnership with a Forward Deployed SRE — design, provision, and validate production deployments.
Support technically complex use cases by developing scripts, automation, and custom integrations; triage and resolve operational issues in customer environments.
Own accounts and customer success from conversion to renewal, and partner with go-to-market to identify expansion and upsell opportunities.
Diagnose, triage, and implement fixes for customer-specific bugs; author reproducible fixes, tests, and PRs or produce clear remediation documentation when immediate code changes aren’t appropriate.
Conduct architecture reviews, technical deep dives, enablement sessions, and solution reviews for a range of personas — from individual contributors to senior security and engineering leadership.
Help drive the product roadmap by bringing the voice of the customer into planning meetings, prioritizing issues, and championing high-value feature requests to the Product team.
Produce clear technical documentation, runbooks, and handoffs for customers and internal teams.

Requirements

3+ years supporting enterprise customers in a hands-on technical role (Customer Engineer, Software Engineer, Technical Consultant, Technical Account Manager, or similar).
Proven ability to read, modify, and contribute to codebases and deployment automation. Comfortable shipping small fixes and end-to-end customer solutions.
Experience with cloud technologies and deployment tooling (AWS/GCP/Azure, Terraform, Kubernetes, Docker, CI/CD).
Practical scripting and programming skills (e.g., Python, Bash; experience with Golang/TypeScript is a plus).
Experience mapping customer environments and discovering technical, security, and process requirements.
Excellent communication skills and a consultative mindset — able to explain technical tradeoffs to both engineers and functional stakeholders.
BS/BA in Computer Science or equivalent experience.
Must be based in NYC (we work hybrid, in-office Tue/Wed/Thu).

Benefits

Competitive salary and meaningful equity
Health, vision, dental, 401k and more benefits, heavily subsidized by Teleskope.
Flexible vacation and work-from-home days.
A beautiful office in NYC’s Financial District, with breakfast and snacks provided daily, and weekly catered lunch.
Huge opportunity to impact Teleskope's growth and success in the market.
Room to learn, grow, and rapidly advance in your career as part of a growing team.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

scriptingprogrammingdeployment automationcloud technologiesTerraformKubernetesDockerCI/CDPythonBash

Soft Skills

communication skillsconsultative mindsetproblem-solvingcustomer successtechnical documentationcollaborationtechnical deep divesarchitecture reviewsenablement sessionsprioritization

Certifications

BS in Computer ScienceBA in Computer Science