Teleskope

Technical Account Manager

• Own the customer relationship after deal close, serving as the primary driver of customer outcomes, adoption, and long-term account health
• Lead onboarding and success planning in partnership with Account Executives, Solutions Engineers, and FDE’s, ensuring customers have a seamless experience operationalizing Teleskope
• Develop and track success plans with defined milestones, business goals, use cases, stakeholders, and measurable success criteria
• Run recurring calls with customers to track progress, remove blockers, align on priorities, and maintain momentum toward shared goals
• Track account health using customer feedback, milestone attainment, product gaps, platform usage, and ensure we are well positioned to retain customers
• Plan, coordinate and lead Quarterly Business Reviews (QBR’s), ensuring customer stakeholders understand the value delivered by Teleskope
• Triage technical issues, escalating to FDE team as needed
• Collaborate with Product and Engineering to translate customer feedback, prioritize key gaps, and advocate for high-value improvements
• Support growth within existing accounts by identifying expansion opportunities, new use cases, and deeper platform adoption paths
• Partner with GTM leadership on renewal planning and customer communications, including stakeholder mapping, renewal readiness, and executive alignment
• Maintain clear customer-facing and internal documentation, including account plans, meeting notes, milestone trackers, success criteria, and escalation summaries
• Help shape and scale Teleskope’s customer success motion, processes, playbooks, and reporting as the company grows

Full-stack Engineer

• Build end-to-end, user-facing features that power the Teleskope platform
• Work closely with product designers and company leadership to translate business requirements and designs into functional code
• Troubleshoot and debug complex systems at scale

Software Engineer II

Implementation Specialist

• Lead technical onboarding and integration for customers in partnership with a Forward Deployed SRE — design, provision, and validate production deployments.
• Support technically complex use cases by developing scripts, automation, and custom integrations; triage and resolve operational issues in customer environments.
• Own accounts and customer success from conversion to renewal, and partner with go-to-market to identify expansion and upsell opportunities.
• Diagnose, triage, and implement fixes for customer-specific bugs; author reproducible fixes, tests, and PRs or produce clear remediation documentation when immediate code changes aren’t appropriate.
• Conduct architecture reviews, technical deep dives, enablement sessions, and solution reviews for a range of personas — from individual contributors to senior security and engineering leadership.
• Help drive the product roadmap by bringing the voice of the customer into planning meetings, prioritizing issues, and championing high-value feature requests to the Product team.
• Produce clear technical documentation, runbooks, and handoffs for customers and internal teams.

Technical Account Manager

Software Engineer II

Customer Engineer