Forward Deployed Engineer

Teleskope

Forward Deployed Engineer at Teleskope supporting technical needs of customers and engaging with product development teams. This role combines engineering and customer-facing responsibilities in a hybrid setup.

Posted 6/1/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $130,000 - $170,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudDockerGoGoogle Cloud PlatformKubernetesPythonTerraformTypeScript

About the role

Key responsibilities & impact

Serve as the dedicated technical resource for a book of customer accounts, supporting core platform functionality as well as ancillary product needs to ensure an exceptional and consistent customer experience.
Work alongside Technical Account Managers to ensure success from conversion all the way through to renewal.
Collaborate with Product, Engineering, and Forward-Deployed SREs to ensure timely and accurate technical delivery.
Diagnose, triage, and implement fixes for customer-specific bugs; author reproducible fixes, tests, and PRs or produce clear remediation documentation when immediate code changes aren’t appropriate.
Build custom product features to address high-impact customer requests. Most of these will make it to the core product.
Support technically complex use cases by developing scripts, automation, custom integrations, and reports.
Conduct architecture reviews, technical deep dives, enablement sessions, and solution reviews for a range of personas — from individual contributors to senior security and engineering leadership.
Help drive the product roadmap by bringing the voice of the customer into planning meetings, prioritizing issues, and championing high-value feature requests to the Product team.
Produce clear technical documentation, runbooks, and handoffs for customers and internal teams.

Requirements

What you’ll need

2+ years supporting enterprise customers in a hands-on technical role (Customer Engineer, Software Engineer, Technical Consultant, Technical Account Manager, or similar)
Strong scripting and programming skills (e.g., Python, Bash; experience with Golang/TypeScript is a plus)
Experience with cloud technologies and deployment tooling (AWS/GCP/Azure, Terraform, Kubernetes, Docker, CI/CD)
Bias for action and speed – you move fast, find creative solutions and aren’t afraid to disrupt the status quo
Proficiency using AI coding tools such as Claude, Cursor and/or Codex
Excellent communication skills and a consultative mindset — able to explain technical tradeoffs to both engineers and functional stakeholders.
BS/BA in Computer Science or equivalent experience.
Must be based in NYC (we work hybrid).

Benefits

Comp & perks

An opportunity to join an early-stage startup in one of today’s fastest-growing markets.
A chance to bridge your technical skills with business impact and direct customer exposure.
Room to learn, grow, and rapidly advance in your career as part of a growing team.
A beautiful office in NYC’s Financial District, with breakfast and snacks provided daily, and weekly catered lunch.
Flexible vacation and work-from-home days.
Competitive salary and meaningful equity.
Health, vision, dental, 401k and more benefits, heavily subsidized by Teleskope.

ATS Keywords

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Hard Skills & Tools

scriptingprogrammingPythonBashGolangTypeScriptcloud technologiesdeployment toolingTerraformKubernetes

Soft Skills

communication skillsconsultative mindsetbias for actionproblem-solvingcollaborationcustomer advocacytechnical documentationcreativityadaptabilityleadership

Certifications

BS in Computer ScienceBA in Computer Scienceequivalent experience