Bilingual Digital Business Customer Support Agent
Teleperformance
full-time
Posted on:
Location Type: Hybrid
Location: Waterloo • Canada
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Salary
💰 $16 - $18 per hour
About the role
- Provide problem resolution for Audi connect vehicle concerns
- Utilize internal Salesforce CRM and manage a customer case and related level 2 escalated case
- Handhold and work with all levels of end users including high-level users, difficult users, non-technical users, and demanding users
- Responsible for troubleshooting customer, dealer, and vehicle issues
- Maintain customer privacy and report chronic operational and vehicle issues
Requirements
- High school diploma
- Bachelor's degree (preferred)
- Strong communication skills
- Analytical and conceptual thinking
- Must be a team player with strong communication & customer service skills
- Ability to stay on task when working independently
- Must be able to organize and manage multiple tasks in a fast-paced environment
- Computer savvy – skilled in the use of software
- Problem solving
- Resource management
Benefits
- Health benefits
- Dental benefits
- Employee Family Assistance Programs
- Rewards & Recognition programs
- Competitive salary with incentive programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong communication skillsanalytical thinkingconceptual thinkingteam playercustomer service skillsindependent workorganizational skillsproblem solvingresource management
Certifications
high school diplomaBachelor's degree