Teleperformance

Operations Assistant Manager

Teleperformance

full-time

Posted on:

Location Type: Hybrid

Location: Warren • Missouri • United States

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Job Level

Junior

About the role

  • Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development).
  • Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW.
  • Prompt identification and resolution of Service delivery issues including implementation of preventative measures.
  • Transition management during set up phase or expansion phases.
  • Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources.
  • Install all Service delivery processes and Service Level reporting mechanisms.
  • Provide exceptional people management, mentorship and career development to members of your team, including managers and Agents, achieve low attrition levels and high employee engagement.
  • Drive Operations teams to deliver continuous improvement and productivity/quality gains.
  • Flag and escalate business risks timely to the Client teams

Requirements

  • Minimum 6 month – 1 year Leadership | Management experience required
  • 3+ years of people management experience, including managing team leaders, and a strong desire to develop team members
  • Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support
  • Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members
  • Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment
  • Excellent written and verbal communication skills
  • Having high cultural awareness of political and social situations is a plus!
  • Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)
Benefits
  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
leadershippeople managementmentorshipcareer developmentempathyuser experienceproblem-solvingadaptabilitycommunicationcultural awareness