Telegraphenamt

Manager

• Lead and inspire a guest-focused front desk team from check-in through check-out.
• Define, develop and implement the customer service strategy, efficiently handle all guest requests, and commit to complete guest satisfaction.
• Attend to our national and international VIP and returning guests.
• Share responsibility for achieving our goals, for example in the area of guest satisfaction.
• Maintain thorough knowledge of the hotel's range of services and all options for meeting guest needs.
• Drive important decisions and improvements through your commitment.
• Remain present in your role and open to guest feedback.
• Champion positive guest experiences, analyze guest feedback and initiate appropriate measures.
• Focus on ensuring guest satisfaction, upholding high quality standards, supporting hotel tours and promoting employee satisfaction.
• Responsible for implementing and monitoring quality assurance processes that reflect our brand standards and corporate values.
• Coordinate, lead and develop your team members on strategic, administrative and operational levels to ensure smooth operations.

Assistant Front Desk Manager

Financial Planning and Analysis

• Gesamtverantwortung für Rechnungswesen, Monats- und Jahresabschlüsse sowie Finanzsysteme aller Gesellschaften und Standorte
• Erstellung und Weiterentwicklung eines konsistenten Management-Reportings für Geschäftsführung und Gesellschafter
• Steuerung und Vereinheitlichung aller Finanzprozesse inklusive Kontenrahmen auf Gruppenebene
• Verantwortung für die fristgerechte Erstellung und Einreichung von Steuererklärungen in Zusammenarbeit mit externen Beratern
• Integration neuer Standorte in bestehende Finanz- und Gruppenstrukturen
• Analyse und Steuerung der Betriebsergebnisse aller Standorte inklusive Ableitung geeigneter Maßnahmen
• Verantwortung für Budgetierung, Forecasts, Wirtschaftlichkeitsrechnungen und Mehrjahresplanungen
• Aufbau und Weiterentwicklung eines gruppenweiten Cost-Control- und Kennzahlensystems
• Identifikation von Einsparpotenzialen sowie Umsetzung nachhaltiger Kostenoptimierungen
• Operative Verantwortung für den zentralen Einkauf sowie Optimierung von Einkaufs-, Beschaffungs- und Lieferantenstrukturen
• Enge Zusammenarbeit mit den operativen Einheiten und Fachabteilungen zur Sicherstellung der Unternehmensziele

Director of Finance – EFA Betriebe

Accounts Receivable

• Ensure the precise preparation of all drinks according to recipes — including quality control and continuous refinement of bar standards with your personal touch.
• Responsible for planning, coordinating and placing orders to ensure the bar is always optimally stocked.
• Actively apply and share in-depth knowledge of wines and spirits, train the team to provide competent guest advice and enhance the overall bar experience.
• Develop new cocktails, maintain the cocktail menu and provide professional guidance and training to the bar team on mixology techniques and trends.
• Oversee stock management, goods flow and the efficient organization of bar areas, including inventories and workflow optimization.
• Enforce and monitor cleanliness, hygiene and safety standards.
• Full responsibility for the bar inventory, including stock control, replenishment, minimizing shrinkage and cost awareness.
• Actively support and coordinate the bar and service teams during peak guest periods.
• Maintain a presence in the bar’s day-to-day operations, ensure professional service, handle complaints and take responsibility for accurate billing of drinks and food.

Assistant Front Desk Manager

Director of Finance – EFA Betriebe

Bar Supervisor