Telegraphenamt

Sales

• In this role you are the commercial backbone of our cluster.
• You are responsible for strategic new-customer acquisition and you steer our sales activities based on data.
• Active B2B new-client acquisition (MICE & Corporate) – independent, targeted & strategic.
• Analysis-based reacquisition – reviving lost contacts & unlocking revenue potential.
• Responsibility for proposals and contract negotiations, particularly framework agreements.
• CRM-driven sales work – careful lead management & systematic follow-up.
• Sales reporting & KPI management – your decisions are based on data, not gut feeling.
• Market & competitor analyses – identifying new opportunities, target groups and industry trends.
• Strategic input on pricing and offer strategy in collaboration with Revenue and Executive Management.
• Mentoring & know‑how transfer – supporting your colleagues in cluster sales.

Senior Cluster Key Account & Sales Manager – m/f/div/no disclosure

Manager

• Lead and inspire a guest-focused front desk team from check-in through check-out.
• Define, develop and implement the customer service strategy, efficiently handle all guest requests, and commit to complete guest satisfaction.
• Attend to our national and international VIP and returning guests.
• Share responsibility for achieving our goals, for example in the area of guest satisfaction.
• Maintain thorough knowledge of the hotel's range of services and all options for meeting guest needs.
• Drive important decisions and improvements through your commitment.
• Remain present in your role and open to guest feedback.
• Champion positive guest experiences, analyze guest feedback and initiate appropriate measures.
• Focus on ensuring guest satisfaction, upholding high quality standards, supporting hotel tours and promoting employee satisfaction.
• Responsible for implementing and monitoring quality assurance processes that reflect our brand standards and corporate values.
• Coordinate, lead and develop your team members on strategic, administrative and operational levels to ensure smooth operations.

Assistant Front Desk Manager

Financial Planning and Analysis

• Gesamtverantwortung für Rechnungswesen, Monats- und Jahresabschlüsse sowie Finanzsysteme aller Gesellschaften und Standorte
• Erstellung und Weiterentwicklung eines konsistenten Management-Reportings für Geschäftsführung und Gesellschafter
• Steuerung und Vereinheitlichung aller Finanzprozesse inklusive Kontenrahmen auf Gruppenebene
• Verantwortung für die fristgerechte Erstellung und Einreichung von Steuererklärungen in Zusammenarbeit mit externen Beratern
• Integration neuer Standorte in bestehende Finanz- und Gruppenstrukturen
• Analyse und Steuerung der Betriebsergebnisse aller Standorte inklusive Ableitung geeigneter Maßnahmen
• Verantwortung für Budgetierung, Forecasts, Wirtschaftlichkeitsrechnungen und Mehrjahresplanungen
• Aufbau und Weiterentwicklung eines gruppenweiten Cost-Control- und Kennzahlensystems
• Identifikation von Einsparpotenzialen sowie Umsetzung nachhaltiger Kostenoptimierungen
• Operative Verantwortung für den zentralen Einkauf sowie Optimierung von Einkaufs-, Beschaffungs- und Lieferantenstrukturen
• Enge Zusammenarbeit mit den operativen Einheiten und Fachabteilungen zur Sicherstellung der Unternehmensziele

Senior Cluster Key Account & Sales Manager – m/f/div/no disclosure

Assistant Front Desk Manager

Director of Finance – EFA Betriebe