Telegraphenamt

Assistant Front Desk Manager

Telegraphenamt

full-time

Posted on:

Location Type: Office

Location: Berlin • Germany

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About the role

  • Lead and inspire a guest-focused front desk team from check-in through check-out.
  • Define, develop and implement the customer service strategy, efficiently handle all guest requests, and commit to complete guest satisfaction.
  • Attend to our national and international VIP and returning guests.
  • Share responsibility for achieving our goals, for example in the area of guest satisfaction.
  • Maintain thorough knowledge of the hotel's range of services and all options for meeting guest needs.
  • Drive important decisions and improvements through your commitment.
  • Remain present in your role and open to guest feedback.
  • Champion positive guest experiences, analyze guest feedback and initiate appropriate measures.
  • Focus on ensuring guest satisfaction, upholding high quality standards, supporting hotel tours and promoting employee satisfaction.
  • Responsible for implementing and monitoring quality assurance processes that reflect our brand standards and corporate values.
  • Coordinate, lead and develop your team members on strategic, administrative and operational levels to ensure smooth operations.

Requirements

  • A completed vocational qualification in hospitality or hotel management.
  • Experience in front office operations and strong supervisory and managerial skills.
  • Excellent German and English skills – additional languages are a plus.
  • Good MS Office skills.
  • A communicative manner and a confident, professional appearance.
Benefits
  • Bring your bestie! Recommend a former colleague you’d like to work with and receive a referral bonus.
  • Absolutely fair! Your working hours are recorded precisely so unpaid overtime is a thing of the past.
  • Sweet dreams! We invite you to be our guest for one night.
  • Go for it! Your success is our goal – make use of our internal training and development opportunities.
  • Stay healthy! We offer a company health management program.
  • Work hard, play hard! Great employee events are also among our highlights.
  • Shop more, pay less! Employee benefits through our partner “Corporate Benefits”.
  • Free subscriptions! Use our complimentary PressReader access to over 7,000 magazines — whether ELLE, InStyle, Bazar, DIE ZEIT or Bravo.
  • Good appetite! Healthy and balanced staff meals are provided on site.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
front office operationscustomer service strategyquality assurance processesguest satisfactionsupervisory skillsmanagerial skillsMS Office
Soft Skills
leadershipcommunicationteam developmentguest feedback analysisproblem-solvingcommitment to guest satisfactionprofessional appearance
Certifications
vocational qualification in hospitalityhotel management