Director of Managed Services – Cloud
Telefónica Tech
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Job Level
Tech Stack
About the role
- Managing the performance and quality of the managed services business
- Leading service delivery and operations teams
- Managing relationships with customers and suppliers
- Overseeing service delivery and key performance indicators
- Identifying requirements for new or improved services
- Providing leadership and management to function leads
Requirements
- Extensive Managed Services experience
- Ability to manage performance, quality, delivery, and profitability
- Excellent senior management skills
- Experience with IT service management
- Commercial experience and entrepreneurial credentials
- Understanding of service strategy, design, delivery, and operations
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Managed ServicesIT service managementService strategyService designService deliveryOperations managementPerformance managementQuality managementProfitability management
Soft Skills
LeadershipManagementRelationship managementTeam managementCommunicationOrganizational skillsEntrepreneurial skills