Operations Analyst
Telarus
full-time
Posted on:
Location Type: Remote
Location: Remote • Utah • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PMPTableau
About the role
- Collect, interpret, and present operational data to identify trends and performance gaps.
- Develop dashboards and reports for leadership visibility.
- Participate in the inception, development, design, execution, and monitoring of new projects and initiatives by:
- o Thoroughly documenting business requirements and acceptance criteria
- o Actively seeking solutions to complex challenges, proactively communicating progress, and effectively managing your workload with independence.
- Designing and performing user acceptance testing steps, tracking mechanisms, and communications
- Building and executing air-tight project plans with clearly understood tasks and acceptable deadlines
- Tracking progress and reporting out to management on status
- Actively participating and/or leading meetings to collaborate with project contributors and producers
- Collaborate and consult with team leaders in developing plans, policies, and procedures
- Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross-functional business partners, with a focus on ensuring organized execution of associated change management activities
- Execute business analyst efforts such as:
- o Using a proactive and positive approach to research and analyze complex business problems to a timely and accurate conclusion, recognizing risks and communicating impacts
- Work closely with suppliers and vendors as needed to identify current or ongoing fulfillment issues
- Develop compelling, detailed, and appealing data reports, visuals, and commentary on successes and opportunities for improvement
- Assist in the management of the Telarus Operations roadmap and work with Telarus cross-functional IT and Product partners to align efforts and timelines
- Monitor KPIs and provide insights for continuous improvement.
Requirements
- Minimum 5 years’ experience in Operations, customer service delivery, and/or growth-stage companies
- Experience in B2B2C or Brokerage client service delivery, and/or familiarity with Telecom or Technology services industry
- Bachelor’s degree from an accredited university
- Relevant, demonstrable experience and certifications related to corporate governance and administration:
- o Project management and/or PMP certification
- o CRM and workflow optimization platforms, with emphasis on Salesforce knowledge
- o Cross-functional initiative work experience with C-suite level Product and IT executives and their teams
- o Data-driven decision-making
- o Creation of efficient, repeatable processes
- Intermediate to advanced understanding of Tableau and Jira
- Hard Skills related to:
- o Data analysis
- o Organizational strategic planning
- o Technical execution, from requirements development to deployment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisorganizational strategic planningtechnical executionuser acceptance testingproject managementrequirements developmentdashboard developmentreportingKPI monitoringworkflow optimization
Soft skills
leadershipcommunicationproblem-solvingindependencecollaborationproactive approachtime managementrelationship managementchange managementcritical thinking
Certifications
PMP certificationproject management certificationcorporate governance certification