Tekmetric

Recruitment

• Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.
• Support hiring efforts by sourcing top talent, reviewing resumes, scheduling interviews, and coordinating hiring activities.
• Review high-volume candidate resumes and identify qualified talent for open roles.
• Assist recruiters with proactive sourcing for selected positions using tools such as LinkedIn Recruiter.
• Maintain accurate records of pipelines, outreach, and sourcing activities.
• Schedule and coordinate interviews, including complex panel schedules.
• Manage job requisitions in Greenhouse and post job opportunities on internal and external platforms.
• Assist with building interview stages and scorecards for each role.
• Send, track, and collect new hire and candidate feedback surveys and coordinate new hire swag and welcome kits.
• Order business cards and manage other new hire essentials, onboarding records, and travel logistics for new hires attending training at corporate office.

Talent Acquisition Specialist

Manager

• Lead and guide group learning sessions, transferring knowledge and skills to participants
• Encourage participant engagement and discussion, managing group dynamics and promoting collaboration
• Adapt content delivery to meet participant needs.
• Assess learning outcomes, provide feedback and reinforcement
• Travel to in-person trainings for customers
• Build out trade show sessions and expectations
• Travel to trade shows to help educate and train best practices
• Collaborate cross-functionally to gather customer insights and identify opportunities for proactive support.
• Host webinars
• Build out long term needs for structure at in person trainings
• Ability to travel 25% of the time

Customer Training Manager, Instructor

Accountant

• Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.
• In Tekmetric’s high-growth organization, the Senior Accountant (General Ledger Accountant) role will provide vital support in multi-entity accounting and reporting.
• Work hand-in-hand with the Accounting team and Leadership to perform complex accounting work through month and quarter-end close processes, assist in delivery of consolidated entity reporting, and maintain the integrity of the general ledger.
• Ensure compliance with GAAP and SaaS accounting standards, particularly in a multi-entity environment, by applying proper accounting policies and principles.
• Develop a deep understanding of the company’s business operations and their impact on month-end accounting processes, collaborating with cross-functional teams to ensure accurate accruals and financial reporting.
• Lead and support the month-end close process, ensuring timely, accurate, and efficient financial reporting.
• Reconcile complex accounts, including intercompany transactions and subsidiary ledgers, while maintaining a strong grasp of accrual accounting and its financial impact.
• Manage multi-entity reporting, including consolidations and eliminations, ensuring accuracy across all entities.
• Partner with FP&A to ensure alignment between financial statements and forecasts, providing flux analysis and insightful financial narratives that explain business trends and variances.
• Support and drive process improvements to enhance financial operations, automation, and efficiency as the company scales.
• Contribute to special projects, including M&A activity, financial research, decision support, and ad hoc strategic initiatives.
• Support external audits by preparing and providing required documentation, reconciliations, and analysis.

Senior Accountant, General Ledger

Operations

• Oversee daily operations for the Payments Support, Credit, and Risk teams, ensuring merchant inquiries and issues are resolved promptly and professionally.
• Serve as a primary point of escalation for complex operational issues related to Tekmetric Payments, providing timely and effective resolutions.
• Monitor phone and ticket queues, stepping in to assist with merchant interactions as needed to maintain service levels.
• Track and report on KPIs related to team performance and merchant satisfaction.
• Ensure the team has access to the tools, resources, and information needed to perform at their best.
• Investigate and resolve payment-related issues, identify root causes, and collaborate with internal teams and external partners on long-term solutions.
• Review and approve payment arrangements for past-due balances, merchant compensation requests, and account adjustments.
• Collaborate with Risk and Credit Analysts to detect and respond to suspicious activity, mitigating potential fraud and compliance risks.
• Educate customer-facing teams on policies, operational guidelines, and compliance requirements for accepting payments.
• Identify opportunities to enhance the merchant experience, streamline workflows, and increase automation.
• Monitor merchant interactions for quality assurance and coach team members to improve service delivery.
• Partner with management to align operational practices with broader business objectives.
• Lead or coordinate training sessions to develop team capabilities and close skill gaps.
• Foster a culture of accountability, innovation, and continuous improvement within the Payments Operations team.
• Work closely with Payments Sales, Customer Support, Onboarding, and Customer Success teams to deliver a cohesive and merchant-centric payments experience.
• Act as a liaison between operations and other departments to ensure a smooth merchant onboarding and support process.

Talent Acquisition Specialist

Customer Training Manager, Instructor

Senior Accountant, General Ledger

Payments Operations Lead