Customer Training Manager, Instructor
Tekmetric
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Lead and guide group learning sessions, transferring knowledge and skills to participants
- Encourage participant engagement and discussion, managing group dynamics and promoting collaboration
- Adapt content delivery to meet participant needs.
- Assess learning outcomes, provide feedback and reinforcement
- Travel to in-person trainings for customers
- Build out trade show sessions and expectations
- Travel to trade shows to help educate and train best practices
- Collaborate cross-functionally to gather customer insights and identify opportunities for proactive support.
- Host webinars
- Build out long term needs for structure at in person trainings
- Ability to travel 25% of the time
Requirements
- Ability to travel as needed to client or employee training locations
- Minimum 1-2+ years of professional experience in a customer-facing role (experience with a SaaS company is preferred)
- Automotive industry experience strongly preferred
- A self-starter attitude with solid organizational and communication skills with attention to detailA high level of energy, drive, enthusiasm, initiative, commitment, punctuality and professionalism
- Great interpersonal skills with a problem-solver mentality
- Understand basic financial and accounting concepts with a business mindset
- Strong empathy for customers AND passion for growth
- Experience with following defined processes using CRM and (Salesforce a plus)
- A strong aptitude for quickly building rapport with team members and customers