TEKenable Ltd

Consultant

• Provide2nd/3rd line support for Business Central, resolving functional queries, configuration issues, and system errors.
• Analyse, troubleshoot, and document issues across core BC modules (e.g., Finance, Inventory, Sales, etc.)
• Assist users with queries related to Business Central functionalities and ensure best practices are followed.
• Work directly with clients to understand problems, gather requirements, and suggest corrective or preventative actions.
• Collaborate with other technical teams to escalate and resolve complex issues (extensions, integrations, APIs, BC upgrades).
• Maintain and update support documentation, runbooks, and solution knowledge base articles.
• Assist with minor configuration changes, setups, permission management, and data corrections (as appropriate).
• Support release management activities including testing, validation, and deployment of BC updates or customisations.
• Monitor service requests to ensure adherence to agreed **SLAs** and internal quality standards.
• Identify recurring issues and contribute to **continuous improvement** initiatives.
• Provide user training and guidance to help clients maximise their use of Business Central.
• Monitor and manage support tickets through a help desk system, ensuring timely resolution and tracking of issues.
• Escalate unresolved issues to senior consultants or developers when necessary.
• Monitor the health of Business Central systems, performing routine maintenance, and ensuring optimal performance.

Microsoft Dynamics 365 Business Central Support Consultant