TEKenable Ltd

Manager

• Manage, mentor, and develop a diverse team of support engineers across multiple locations and shifts.
• Foster a collaborative, accountable, and high-performance culture.
• Conduct regular 1:1s, feedback sessions, and performance reviews.
• Oversee onboarding, training, and workforce planning.
• Coordinate daily support operations, ensuring adherence to ITIL-aligned processes (Incident, Problem, Change, Request Fulfilment).
• Act as the operational bridge between service management and technical teams.
• Ensure service levels, KPIs, and contractual obligations are consistently met.
• Serve as the primary escalation point for critical incidents and team issues.
• Support client engagement and act as the main operational contact for assigned clients.
• Participate in service reviews, governance meetings, and operational reporting.
• Build trusted relationships with client stakeholders and provide service performance insights.
• Monitor incident/request volumes, escalation trends, and service performance.
• Produce regular and ad hoc reports, dashboards, and KPI metrics.
• Drive continuous improvement initiatives and ensure ITIL best practices are embedded.
• Identify and address areas for improvement in service delivery and tooling.

IT Services Manager, ITIL Certified

Solutions Engineer

• Collaborate with stakeholders to understand business requirements and translate them into technical solutions using the Power Platform (Power Apps, Power Automate, Power BI, Power Pages, Data Flows, etc. ).
• Design end-to-end Power Platform solutions aligned with business and IT strategies.
• Define architecture standards, best practices, and governance models.
• Lead technical workshops and solution design sessions with stakeholders.
• Create system architecture diagrams, data models, and flowcharts and code-review of the team work.
• Develop in .Net/C#/Javascript/TypeScript etc, Creation of Custom Workflow Activities, Plugins, PCF’s. Implement business logic, workflows, and user interfaces.

Power Apps Solution Architect – Contract

Platform Engineer

• Design and develop scalable solutions using **PowerApps**, particularly **Model-Driven Applications**.
• Build custom **PCF controls** to extend PowerApps functionality.
• Integrate Power Platform solutions with **SharePoint**, **Dataverse**, **APIs**, and other Microsoft 365 services.
• Develop and maintain backend services using **C#** and **.NET**.
• Implement data integration and ETL processes using **KingswaySoft** and **SQL Server Integration Services (SSIS)**.
• Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions.
• Ensure solutions are secure, performant, and aligned with best practices.
• Provide support and maintenance for existing applications.
• Document technical designs, configurations, and code.

Senior Power Platform Developer – Contract

Data Engineer

• Manage and execute end-to-end data migration for SAP systems, ensuring data accuracy, completeness, and readiness for go-live.
• Collaborate with SAP functional and technical teams to define migration strategies and align legacy data with SAP structures.
• Build and maintain data pipelines, transformation logic, and validation frameworks to support migration and post-migration analysis.
• Analyse and map legacy data sources to SAP data models, resolving data quality issues and gaps.
• Develop reporting and analytics solutions to support business readiness and post-migration validation.
• Document migration processes, decisions, and outcomes for audit and knowledge-sharing purposes.

Data Scientist – SAP Data Migration

Senior Power Platform Developer – Solution Architect

• Designing, constructing, and maintaining data pipelines using ADF and Databricks.
• Collaborating with data scientists, business analysts, and stakeholders to understand data needs and provide effective data solutions.
• Developing and managing scalable data architectures, ensuring data quality and integrity.
• Optimising data pipelines for performance and reliability.
• Monitoring and troubleshooting data pipelines to ensure smooth operations.
• Implementing data security and privacy measures to safeguard sensitive information.
• Keeping up-to-date with emerging technologies and industry trends in data engineering.

Senior Data Engineer, ADF, Databricks

Business Analyst

• Lead interactive client workshops, discovery sessions, and stakeholder interviews to uncover business challenges, goals, and process inefficiencies
• Use structured elicitation techniques (brainstorming, journey mapping, prioritisation exercises) to drive clarity and consensus
• Engage with stakeholders to gather, analyse, and document business requirements
• Translate business needs into functional specifications for PowerApps solutions
• Conduct user acceptance testing (UAT) and support deployment activities
• Provide training and documentation for end-users
• Identify opportunities for process improvement using Power Platform tools
• Mentor junior team members and contribute to solution architecture and professional development initiatives