TEKenable Ltd

Consultant

• Provide2nd/3rd line support for Business Central, resolving functional queries, configuration issues, and system errors.
• Analyse, troubleshoot, and document issues across core BC modules (e.g., Finance, Inventory, Sales, etc.)
• Assist users with queries related to Business Central functionalities and ensure best practices are followed.
• Work directly with clients to understand problems, gather requirements, and suggest corrective or preventative actions.
• Collaborate with other technical teams to escalate and resolve complex issues (extensions, integrations, APIs, BC upgrades).
• Maintain and update support documentation, runbooks, and solution knowledge base articles.
• Assist with minor configuration changes, setups, permission management, and data corrections (as appropriate).
• Support release management activities including testing, validation, and deployment of BC updates or customisations.
• Monitor service requests to ensure adherence to agreed **SLAs** and internal quality standards.
• Identify recurring issues and contribute to **continuous improvement** initiatives.
• Provide user training and guidance to help clients maximise their use of Business Central.
• Monitor and manage support tickets through a help desk system, ensuring timely resolution and tracking of issues.
• Escalate unresolved issues to senior consultants or developers when necessary.
• Monitor the health of Business Central systems, performing routine maintenance, and ensuring optimal performance.

Microsoft Dynamics 365 Business Central Support Consultant

Customer Success Manager

• Solution Design and Strategy: Develop the high-level technical blueprint for Dynamics 365 solutions, ensuring they align with business objectives and technology strategies.
• Technical Leadership: Lead and mentor teams of technical consultants and developers through the design and implementation process.
• Architecture and Optimization: Review and improve solution architecture, data models, integrations, and automation workflows, focusing on performance, scalability, and sustainability.
• Problem Solving: Identify and resolve complex technical challenges, translate business needs into actionable technical solutions, and ensure quality deliverables.
• Stakeholder Management: Serve as a primary point of contact for client and executive stakeholders, providing strategic guidance and translating complex technical information into clear, actionable recommendations.
• Methodology and Best Practices: Ensure the project adheres to Microsoft's best practices and delivery frameworks and contribute to the development of reusable assets.

Senior CRM Architect – Contract

Data Engineer

• - Design and implement ETL procedures for intake of data from both internal and outside sources, as well as ensure data is verified and quality is checked.
• - Collaborate with business and technology stakeholders in ensuring data warehouse architecture development and utilisation.
• - Work with business analysts and project managers to develop and refine reporting and analytics requirements.
• - Work on complex projects that require both depth and breadth of knowledge in a number of technologies and the business.
• - Participate on projects, clarifying the business requirements, performing systems analysis, development and modification activities, as well as related maintenance & support.
• - Assist in planning sessions with the business users to analyse business requirements, and provide design recommendations.
• - Write concise and clear technical specifications based on analysis of complex business requirements.
• - Translate business and technical requirements into business application systems.

Senior Data Warehouse Engineer, SQL Server, SSIS, Azure

Business Analyst

• Lead end‑to‑end rollout planning, including scope definition, scheduling, resource allocation, and risk management.
• Coordinate deployment activities across internal teams, vendors, and customer stakeholders.
• Travel to sites across Ireland to oversee rollout execution, conduct readiness checks, and support on‑site teams.
• Ensure readiness of all environments, documentation, and support structures prior to rollout.
• Monitor rollout progress, track milestones, and proactively address issues or delays.
• Manage change control processes to ensure deployments follow governance and compliance standards.
• Develop and maintain rollout documentation, including plans, checklists, reports, and post‑implementation reviews.
• Communicate status updates clearly to leadership, project teams, and customers.
• Coordinate testing and validation before and after deployment to ensure successful implementation.
• Support incident resolution during rollout windows and escalate issues when required.
• Drive continuous improvement in rollout processes, tools, and methodologies.

Microsoft Dynamics 365 Business Central Support Consultant

Senior CRM Architect – Contract

Senior Data Warehouse Engineer, SQL Server, SSIS, Azure

Business Analyst – Rollout Manager