TEKenable Ltd

Salesforce Developer

• Lead Salesforce solution delivery across projects and client engagements
• Own end-to-end solution design aligned to business requirements
• Facilitate and lead client workshops, discovery sessions and stakeholder engagement
• Oversee delivery of multiple workstreams, ensuring timelines and quality standards are met
• Act as the primary point of contact for clients on delivery matters
• Collaborate with developers and technical specialists on complex implementations
• Ensure adherence to delivery methodologies, standards and best practices
• Identify risks, issues and dependencies, ensuring proactive resolution
• Mentor and support Consultants and Associate Consultants
• Review configurations and outputs to maintain high delivery quality
• Contribute to pre-sales and solution shaping activities where required
• Support continuous improvement across delivery processes and team capability
• Understand, comply with and actively promote adherence to ISO27001 and ISO9001 policies and procedures

Lead Salesforce Consultant

Salesforce Administrator

• Configure and maintain Salesforce, including objects, fields, workflows, validation rules and reports
• Manage user administration, including user setup, roles, profiles and permissions
• Provide day-to-day user support and issue resolution
• Support Salesforce implementations and enhancement projects
• Assist in gathering and documenting business requirements
• Collaborate with Consultants and Developers to deliver system changes
• Support data management activities including data imports, cleansing and validation
• Assist in testing activities, including system testing and user acceptance testing (UAT)
• Maintain documentation including system configurations and process flows
• Work towards achieving Salesforce Administrator and relevant certifications

Consultant

• Work on existing Dynamics 365 and Power Platform projects to support configurations and customisations.
• Support, manage and deliver ongoing platform application support with the goal of achieving customer satisfaction and service excellence.
• Accountable for problem resolution and implementation of corrective actions where required.
• Working with other team members to analyse system functions and review functional and technical specifications.
• Understanding incoming incidents, replicating these on UAT / QA / Sandbox environments to allow for fix verifications.
• Work with team members to ensure best practice and quality approach to customer software support.
• Ensure high standards of customer engagement and services are maintained.
• Expected to complete work-related training and learning with the goal of obtaining relevant Microsoft Certifications in the Power Platform.
• Writing technical documentation.

Power Platform Technical Consultant

Data Engineer

• Lead the design and implementation of enterprise data integration solutions.
• Develop scalable Microsoft Fabric Data Factory and Azure Data Factory pipelines.
• Design and support enterprise integration frameworks and standards.
• Implement robust ETL/ELT solutions across cloud and on-premises environments.
• Build data ingestion, transformation, orchestration, and monitoring capabilities.
• Design and implement:
• - Data quality frameworks
• - Validation controls
• - Reconciliation processes
• - Logging and alerting mechanisms
• Support batch and near real-time data integration patterns.
• Optimise integration performance, scalability, and reliability.
• Document architecture, interfaces, pipelines, and data flows.
• Provide technical mentorship and knowledge transfer to internal teams.

Senior Database, Data Warehouse Consultant

Business Intelligence Developer

• Analyse business intelligence and reporting requirements across multiple business functions.
• Coordinate and execute data validation, testing, and acceptance activities.
• Monitor data quality, integrity, and processing outputs.
• Investigate data anomalies, issues, and reconciliation discrepancies.
• Produce analytical reports, data extracts, and operational insights.
• Develop and maintain:
• - Data mapping documentation
• - Validation rules
• - Data transformation specifications
• - Audit and compliance documentation
• Support data migration and integration activities.
• Contribute to logical and physical data modelling activities.
• Deliver training and guidance to business users on reporting and data interpretation.

Senior BI Analyst – Contract

Architect

• Lead the end-to-end architecture of enterprise BI and analytics solutions.
• Design Microsoft Fabric architecture including lakehouse, warehouse, semantic models, and reporting layers.
• Define enterprise data models, integration patterns, and architecture standards.
• Establish and promote best practices for BI development and data governance.
• Collaborate with technical and business stakeholders to understand requirements and translate them into scalable solutions.
• Oversee platform lifecycle activities including migration, optimisation, scalability, and performance management.
• Maintain alignment between data architecture, business objectives, and enterprise technology strategy.
• Provide leadership and technical guidance to data engineering, analytics, and reporting teams.

Lead/Senior BI Architect – Contract

Engineering Manager

• Leading and managing technical projects from initiation through the full project lifecycle
• Accountable for delivering medium to large technical projects on time, within defined scope and within budget
• Engaging with customers to define project scope and objectives
• Development and management of project plans, schedules, budgets
• Communicating with customers and project team around project milestones and dependencies
• Co-ordinating the project team on day-to-day activities
• Ensuring project methodologies, business processes and project documentation are followed and maintained
• Effective communication with stakeholders and decision makers on project progress, reporting and escalating to senior management as needed
• Support the development teams during implementation to co-ordinate with the customer, to clarify requirements and to help successfully deliver quality applications
• The use of Software Development Lifecycle tools such as Azure DevOps, JIRA & SharePoint to capture and monitor requirements for the cross functional teams
• Ensure high standards of customer engagement and services are maintained
• Expected to complete work-related training and learning, supported by TEKenable, with the goal of obtaining relevant certifications (e.g.PMP, Prince II methodologies, ScrumMaster, etc)
• Understand, comply with and actively promote adherence to ISO27001 and ISO9001 policies and procedures

Senior Project Manager – Software

IT Support

• Act as the operational bridge between the Service Delivery Manager and functional delivery teams.
• Ensure service levels, KPIs, and contractual obligations are consistently met.
• Support the Service Delivery Manager in contractual compliance, reporting, and client satisfaction initiatives.
• Serve as the point of coordination for internal teams, ensuring smooth communication between technical functions and service management.
• Produce regular and ad hoc reports, dashboards, KPI metrics and presentations for internal stakeholders, ensuring data accuracy and clarity.
• Engage with client operational stakeholders on service delivery matters, while the Service Delivery Manager retains responsibility for overall client relationship, governance, and commercial performance.
• Participate in client service reviews, governance meetings, and operational reporting sessions alongside the Service Delivery Manager.
• Provide service performance insights, trend analysis, and improvement recommendations to client stakeholders.
• Build trusted relationships with client operational leads, ensuring alignment between business needs and service delivery.
• Own day-to-day ticket operations including prioritisation, assignment, and SLA adherence
• Manage backlog, ageing tickets, and escalation handling
• Oversee Major Incident coordination and communication
• Ensure Problem Management activities reduce repeat incidents
• Manage service delivery across multiple clients, balancing competing priorities and ensuring effective allocation of shared resources
• Manage prioritisation between BAU support activities and minor enhancements (run vs change)
• Monitor incident and request volumes, escalation trends, and service performance.
• Provide input into dashboards, reports, and forecasting models to support proactive service management.
• Drive continuous improvement initiatives in collaboration with the Service Delivery Manager and Director of Managed Services.
• Ensure ITIL-aligned processes are embedded and followed across delivery teams.
• Identify gaps in process adherence and recommend improvements.
• Understand, comply with and actively promote adherence to ISO27001 and ISO9001 policies and procedures.
• Line-manage nearshore and onshore delivery resources, including performance management, coaching, and career development.
• Conduct regular 1:1s, feedback sessions, and performance reviews.
• Foster a culture of accountability, collaboration, and continuous improvement within the team.
• Support workforce planning, onboarding, and training of new team members.
• Act as the escalation point for team-related issues, ensuring staff are supported and motivated.
• Work closely with Function Leads to align delivery priorities, resource allocation, and escalation handling.

IT Support Manager

Human Resources

• Oversee day-to-day People functions and employee support.
• Manage full employee lifecycle including onboarding, performance management and offboarding.
• Maintain the HRIS. Complete monthly checks to ensure accurate employee data, contracts and reports are accurate.
• Prepare contracts and arrange equipment, induction and set up for new starters.
• Manage appraisals and support disciplinary processes.
• Handle grievances with HRBP support.
• Implement People policies and support handbook updates.
• Ensure compliance with Pakistan labour laws.
• Manage payroll and benefits administration.
• Support employer branding with Marketing team.
• Coordinate engagement initiatives, events and corporate gifts.
• Coordinate benefits administration.