TEDOM Deutschland

Outside Sales

• Maintain existing and develop new long-term customer relationships
• Conduct regular customer visits to identify needs and optimization opportunities
• Advise on service contracts, maintenance offerings, repairs and new installations
• Identify cross-selling and up-selling opportunities
• Prepare customer-specific quotations
• Follow up on open inquiries and monitor scheduled appointments
• Identify market trends and competitor activities
• Collect customer feedback to improve products and services
• Maintain customer and visit data in the CRM system
• Prepare reports on sales activities, customer needs and feedback

Field Service Sales Representative — Southern Region

Customer Retention Specialist

• Analyze existing customer retention measures and benchmark loyalty programs
• Develop a concept for a loyalty points system (digital or hybrid)
• Assess technical feasibility and integration into existing processes
• Develop potential reward models (discounts, exclusive services, etc.)
• If applicable, support implementation together with Marketing, IT and Sales
• Present findings and recommended actions to Sales Management / Executive Management

Field Service Sales Representative — Southern Region

Working Student – Design and Implementation of a Loyalty Points System for Customer Retention