TecnoSpeed TI

Customer Success Manager

• Deepen knowledge of the company's processes and products.
• Master the specific tools required to perform the Customer Success role.
• Monitor and develop relationships with customers.
• Encourage customers to use the products and progress along the adoption journey.
• Identify and translate customer needs into opportunities to improve products or services.
• Analyze data to understand the behavior of the customer portfolio.
• Contribute to the design and dissemination of customer success strategies.
• Provide formal reporting on the performance of the customer portfolio to operations.
• Propose and implement process and workflow improvements to reduce repetitive requests and increase operational efficiency.

Customer Success Analyst, Junior

Full-stack Engineer

• Colaborar com o time, trocando conhecimentos e recebendo orientações técnicas para evoluir junto com a galera;
• Apoiar a implementação de processos, ferramentas, métricas e relatórios, ajudando na melhoria contínua;
• Identificar e sugerir melhorias nos processos de desenvolvimento de software;
• Participar de diversas etapas do ciclo de vida do software, seguindo a metodologia adotada, incluindo:
• Escrever códigos bem estruturados, testáveis e eficientes, com apoio do time, respeitando prazos e metas;
• Auxiliar na criação de especificações técnicas e na análise de viabilidade;
• Contribuir com a integração de componentes para formar sistemas funcionais;
• Documentar funcionalidades e ajudar na manutenção contínua do software;
• Apoiar na estimativa de tempo e recursos para atividades de desenvolvimento;
• Ajudar na criação e manutenção de testes automatizados;
• Colaborar na elaboração de testes para requisitos funcionais e não funcionais;
• Acompanhar suas atividades em aberto até que tudo esteja resolvido;
• Apoiar o processo de deploy em produção, garantindo eficiência e qualidade.

Desenvolvedor de Software Júnior

Sales

• 🚀 You will be responsible for:
• Responding to prospective and active customers to perform sales and validate new products via phone, videoconference, WhatsApp and email;
• Managing the full sales process from start to finish;
• Explaining products and services to leads using a consultative sales approach aligned with the customer’s key needs;
• Delivering product presentations;
• Managing the sales funnel and account portfolio;
• Participating in initiatives aimed at providing the best possible customer experience;

Junior Sales Technician

Consultant

• Support the management of relationships with our suppliers, maintaining direct contact with banking institutions and partners to resolve issues, handling requests originating from both internal and external sources.
• Assist with low-complexity customer requests, guiding customers on how to resolve reported issues and enabling autonomy in case of recurrence (via phone, chat, e-mail, and ticketing systems).
• Help reproduce and simulate customer issues and scenarios, understand their needs, and provide solutions.
• Propose improvements and fixes to the Product Owner (PO), contributing to product evolution.
• Assist with validations and tests when necessary, supporting development and ensuring the quality of delivered solutions.
• Prepare product usage demonstrations that facilitate customer integrations, optimize go-live processes, and improve understanding of our solutions.

Customer Success Analyst, Junior

Desenvolvedor de Software Júnior

Junior Sales Technician

Junior Trainee Technician