TechSmith

Software Intern – Customer Service

TechSmith

internship

Posted on:

Location Type: Hybrid

Location: East Lansing • Missouri • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Entry Level

Tech Stack

Spring

About the role

  • Provide excellent customer service to our customers through live chat and email through a ticketing system platform, and handle incoming customer calls.
  • Interact with customers in a professional manner to gather information on specific issues to solve their problems.
  • Take initiative to help solve problems for customers and then pass information along to the appropriate team to try and prevent future issues from happening.
  • Assist customers with account status inquiries, subscription management and answer presales and post sales questions.
  • Capture critical product and customer data to help improve the customer experience and create efficient business processes.
  • Learn and understand the key concepts and uses of the TechSmith software, as well as a working knowledge of TechSmith Software.
  • Talk to customers about how our products can solve their challenges.
  • Multi-task and excel in a fast-paced environment.
  • Understand our competitors and know our products' advantages.

Requirements

  • Must be legally authorized to work in the United States.
  • Must be enrolled for at least 6 credits (undergrad) or 3 credits (grad) for fall and/or spring semesters to be considered for an internship with TechSmith Corporation.
  • Must be pursuing a degree in communications, social sciences, hospitality, International Relations, or other related field.
  • Excellent verbal and written communication skills.
  • Detail oriented.
  • Interest in technology, specifically software applications.
  • Good organization skills and capability to multi-task.
Benefits
  • Competitive pay based on skills and experience.
  • This is an hourly position with TechSmith Corporation.
  • We require a minimum of 12 hours per week; however, hours are limited to 18 hours per week.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceticketing systemsubscription managementdata captureTechSmith softwareproblem solving
Soft Skills
verbal communicationwritten communicationdetail orientedorganizationmulti-taskinginitiativeprofessionalism