TechSmith

Translator

• Assist the localization coordinator with day-to-day tasks, including project coordination, quality assurance, and file preparation
• Coordinate with external translators and vendors to ensure timely delivery of projects
• Assist in testing localized products and websites to identify and report linguistic or functional issues
• Contribute to the creation and maintenance of localization guides and style sheets
• Support the continual improvement of our localization processes to ensure they are best in class and help TechSmith achieve its business goals
• Help manage our translation management system and translation memory (glossary)
• Help manage the company-wide localization schedule

Software Localization Intern – Paid Internship

Technical Writer

• Help create and maintain comprehensive documentation, help files, user guides, and product release notes, to support both our individual and enterprise customers
• Develop and edit short videos, images, and animations that enhance the learning experience and make complex concepts easy to understand
• Collaborate with engineering and user experience teams to write and implement clear and concise in-product text, such as tooltips, error messages, and onboarding messages.
• Contribute to content strategy by helping to organize and structure information in a way that improves the overall user experience and makes content easy to find
• Conduct research on user behavior and industry trends to inform and improve our documentation strategy. This includes analyzing customer feedback and competitive content.
• Act as a user advocate by developing a thorough understanding of our users and how our products solve their problems

Software Technical Writer Intern – Paid Internship

Customer Support

• Support the Customer Care department to ensure customers are experiencing complete value in our software and systems.
• Provide excellent customer service to our customers through live chat and email through a ticketing system platform, and handle incoming customer calls.
• Interact with customers in a professional manner to gather information on specific issues to solve their problems.
• Take initiative to help solve problems for customers and then pass information along to the appropriate team.
• Assist customers with account status inquiries, subscription management and answer presales and post sales questions.
• Capture critical product and customer data to help improve the customer experience and create efficient business processes.
• Learn and understand the key concepts and uses of the TechSmith software.

Software Localization Intern – Paid Internship

Software Technical Writer Intern – Paid Internship

Customer Service Intern – Paid Internship