TechSmith

Translator

• Design and implement scalable, cost-efficient localization processes that align with the localization model of maturity and TechSmith’s business goals
• Partner with teams across the organization to provide expert guidance on localizing products, marketing, and new customer-facing systems
• Train internal teams in localization best practices to reduce churn and ensure localization efficiency
• Coordinate across teams to manage priorities, due dates, and vendor capacity
• Act as a central hub for all departments to ensure assets are 'localization-ready' and deadlines are met
• Keep stakeholders informed regarding project status, potential impediments, and risk mitigation strategies
• Oversee day-to-day vendor relationships, acting as the primary point of contact to ensure project alignment and quality standards
• Proactively negotiate contracts and pricing models to ensure competitive rates and budget efficiency
• Manage all localization invoicing, budgeting, and vendor payments
• Provide teams with quarterly budget summaries and project-specific spend analysis
• Generate cost projections for new projects to ensure informed decision-making across the company.

Software Localization Coordinator

Full-stack Engineer

• As a Software Engineering co-op intern on the Build team at TechSmith, you will be putting your problem-solving skills and passion for developing and improving our continuous integration and deployment systems that deliver our software.
• You will work within a team, building the systems that support our world-class software products in a fun, collaborative environment.
• The systems that you build and maintain deliver that will be used by millions of TechSmith’s customers.
• Your day-to-day responsibilities will include participating in an agile team, programming, reviewing completed work with teammates, implementing, maintaining, and constantly improving the build ecosystem and infrastructure, Continuous Integration, Continuous Delivery (CI/CD pipelines) for TechSmith software products as well as other duties, as assigned.
• If you love technology and solving problems you will fit right in.
• At TechSmith, every individual can make a big impact, while working in a supportive team environment.
• As part of an agile development team, you will have a voice in helping to decide what assignments the team takes on.
• When you are not building and improving our delivery systems, you will have the time to advance your skills with the help and support of your mentor and lead.

Software Engineer Co-op

Customer Support

• Provide excellent customer service to our customers through live chat and email through a ticketing system platform, and handle incoming customer calls.
• Interact with customers in a professional manner to gather information on specific issues to solve their problems.
• Take initiative to help solve problems for customers and then pass information along to the appropriate team to try and prevent future issues from happening.
• Assist customers with account status inquiries, subscription management and answer presales and post sales questions.
• Capture critical product and customer data to help improve the customer experience and create efficient business processes.
• Learn and understand the key concepts and uses of the TechSmith software, as well as a working knowledge of TechSmith Software.
• Talk to customers about how our products can solve their challenges.
• Multi-task and excel in a fast-paced environment.
• Understand our competitors and know our products' advantages.

Software Intern – Customer Service

• As a Software Engineer Intern at TechSmith, you will be putting your problem-solving skills and passion for developing great software to use every day.
• You will work within a team, building the systems that support our world-class software products in a fun, collaborative environment.
• The software that you create will be a part of TechSmith’s image and video ecosystem.
• You will see your changes going live on our sites on a regular basis.
• Your day-to-day responsibilities will include participating in an agile team, programming, estimating upcoming work, reviewing completed work with teammates, as well as other duties, as assigned.
• At TechSmith, every individual can make a big impact, while working in a supportive team environment.
• As part of an agile development team, you will have a voice in helping to decide what assignments the team takes on.
• While working directly with User Experience Designers and Product Managers, you will help to decide how to solve our customer’s needs.
• With the help of Software Test Specialists and your teammates, you will have the time and support to fully test your solutions and create quality work.
• When you are not coding solutions for customers, you will have the time to advance your skills with the help and support of your programming lead and manager.

Software Localization Coordinator

Software Engineer Co-op

Software Intern – Customer Service

Mac Software Engineer Intern