TechOp Solutions International

Call Center Representative

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Train and onboard new CSRs
• Conduct database and open-source research
• Route and escalate calls appropriately
• Other duties, as assigned

Senior Call Center Representative

Business Analyst

• TechOp is seeking a motivated and detail-oriented Business Analyst to support mission-critical federal programs. This is a fully remote position. The ideal candidate will work closely with government stakeholders, technical teams, and subject matter experts to gather requirements, analyze business processes, support system development efforts, and drive successful project outcomes.. Candidates must possess an active DHS clearance.
• Duties:
• - Provide business analysis support throughout the system development lifecycle for a portfolio of immigration-related systems.
• - Gather, analyze, and document business and functional requirements.
• - Facilitate requirements gathering sessions and develop user stories with acceptance criteria.
• - Document current and future-state business processes and workflows.
• - Support User Acceptance Testing (UAT), post-production testing, and validation activities.
• - Develop test scripts and coordinate testing efforts with Product Owners and Subject Matter Experts (SMEs).
• - Monitor project risks and operational impacts, escalating issues as appropriate.
• - Prepare weekly and monthly status reports for client leadership.
• - Support the development of executive briefings, presentations, and project documentation.
• - Analyze system integrations, dependencies, and impacts across multiple applications and portfolios.
• - Conduct studies, assessments, and business process analyses to support program objectives.
• - Evaluate policies, procedures, and proposed changes to determine operational and system impacts.
• - Performs additional duties as assigned.

Communications

• Develop and implement strategic communications and training plans to support program objectives and system deployments.
• Create, edit, and maintain training materials, including Quick Reference Guides (QRGs), user manuals, presentations, job aids, and e-learning content.
• Support large-scale IT implementations through end-user communications, training coordination, and change management activities.
• Respond to, track, and analyze user inquiries received through email and other communication channels.
• Collaborate with program managers, technical teams, and stakeholders to identify training and communication needs.
• Performs additional duties as assigned

Senior Call Center Representative

Senior Call Center Representative

Senior Call Center Representative

Business Analyst

Training & Communications Specialist