Senior Call Center Representative

TechOp Solutions International

Senior Customer Service Representative at TechOp Solutions handling sensitive information and supporting client operations in a remote role. Requires strong multitasking and communication skills.

Posted 6/15/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Answer and track incoming calls
Prepare and submit accurate, detailed reports in government systems
Train and onboard new CSRs
Conduct database and open-source research
Route and escalate calls appropriately
Other duties, as assigned

Requirements

What you’ll need

5+experience in a call center
Associates Degree (preferred)
Proven ability to multitask simultaneously communicating and inputting data
Strong written and verbal communication skills
Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
Experience in handling sensitive information

Benefits

Comp & perks

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

database researchopen-source researchreport preparationdata input

Soft Skills

multitaskingcommunicationtrainingonboarding

Certifications

Associates Degree