Techem

Customer Support

• Develop the Customer Care Center into a strong second-level organization for complex, solution-intensive customer issues
• Redesign the handover from a strong First Level to the Second Level, consistently from the customers' perspective
• Define the strategic direction of the unit
• Ensure customer focus, quality, and performance in day-to-day operations
• Develop and establish clear management and control frameworks, transparent KPIs, and efficient personnel deployment planning
• Continuously evolve the organization
• Lead a senior team and foster a culture of ownership, solution-orientation, and collaboration
• Close collaboration with internal stakeholders and external service providers

Head of Customer Care

Manager

• Technical planning, management and control of customer projects for the deployment and operation of EV charging infrastructure in the real estate sector, from order clarification to project completion
• Advising on and planning charging infrastructure projects together with our partners and clients on site (pre-sales consulting)
• Contractor management and coordination of internal and external stakeholders
• Quality assurance, cost and schedule tracking as well as reporting (in Time, in Budget, in Quality)
• Central point of contact for technical questions for involved stakeholders and interface to internal and external teams, partners and clients
• Identifying potential improvements in internal and external processes
• Knowledge management and training of employees on technical matters

Technical Project Manager, EV Charging

Pre-sales Engineer

• Maintain relationships with existing clients and acquire new customers in the region
• Build networks and advance partnerships
• Implement the sales strategy and maintain market awareness
• Identify and develop potential opportunities and actively advance the sales area
• Provide professional advisory services as part of sales activities
• Develop concepts for customer outreach and maintain an on-site presence
• Prepare and present customer-specific proposals and close contracts

Sales Consultant, Field Sales, Full- or Part-time

• Manage existing clients and acquire new customers across North Rhine-Westphalia (NRW)
• Drive the development of partnerships
• Implement the sales strategy
• Identify and exploit growth opportunities
• Develop customer outreach concepts and present tailored solutions
• Secure contract agreements and continually deepen customer relationships (B2B)

Head of Customer Care

Technical Project Manager, EV Charging

Sales Consultant, Field Sales, Full- or Part-time

Sales Consultant, North Rhine-Westphalia, Full-/Part-time