Tecban

Analyst

• Support the implementation, maintenance, and evolution of the Business Continuity Program (BCP).
• Develop unavailability scenarios and impact-mitigation strategies, structured into Operational Contingency Plans (OCP).
• Perform and update Business Impact Analyses (BIA).
• Prepare, review, and maintain Business Continuity Plans (BCP), Contingency Plans, Recovery Plans, and Crisis Manuals.
• Coordinate continuity tests, exercises, and simulations.
• Monitor, together with the first line, action plans arising from tests and risk assessments.
• Support crisis management by participating in response and recovery structures when activated.
• Prepare indicators, metrics, and executive reports on continuity.
• Promote the culture of continuity and operational resilience.
• Interact with the IT area to follow up on incidents.

Risk Analyst III

Operations

• Serve as the technical reference for the Operational Control area.
• Conduct financial and operational analyses to support budgeting, forecasting, and governance processes.
• Drive process improvements and contribute to the Executive Board's decision-making.
• Ensure cross-functional integration and the quality of information.
• Support business development and the achievement of the company's strategic objectives.

Operational Control Specialist

General

• Lead efforts to maximize the profitability of Banco24Horas by identifying opportunities, designing smart solutions, and ensuring the execution of plans that turn analysis into concrete results.
• Serve as the bridge between data, strategy and decision-making — bringing clarity, vision and impact to a product used daily by millions of Brazilians.
• Navigate revenue and cost lines to uncover opportunities.
• Build robust plans, monitor execution and communicate results in an executive, clear and strategic manner.
• Be an active voice in Banco24Horas profitability forums, monitoring and explaining movements in revenue, margins and product performance.
• Create operational, economic and financial models that support the generation of new revenues, efficiency gains and cost reductions.
• Act as strategic support for the commercial team by providing economic analyses, pricing studies and financial insights.
• Gain a deep understanding of customers’ pains and needs, proposing solutions that deliver real economic value to the business and strengthen Banco24Horas’ positioning.

Product Specialist, Profitability

• Lead process mapping (walkthroughs) with a critical perspective, focusing on key risks and control points relevant to the business
• Structure, review and develop risk and control matrices (RCSA), ensuring alignment with market best practices
• Assess and challenge the design and effectiveness of controls, proposing structural and sustainable improvements
• Act as a consultant to business areas, influencing decisions and promoting a risk and control culture
• Identify significant gaps and lead the definition and implementation of action plans with the responsible areas
• Monitor and ensure progress of action plans, assuring effective mitigation of identified risks
• Develop and monitor strategic risk and internal control indicators (KRIs and KPIs)
• Prepare and present executive reports to senior leadership, providing an executive-level view

Internal Control Specialist I

Consultant

• Provide support to the Executive Manager and the Executive Superintendent of the Expansion area on department projects, both during the evaluation phase and the execution phase.
• Structure frameworks and scenarios, assessing the sensitivity of critical assumptions to support decision-making;
• Develop and quantify value levers in business processes to unlock growth;
• Prepare business cases with economic and financial evaluations and recommendations;
• Craft the equity story, conduct analyses, and support the process in M&A transactions;
• Mobilize leadership across different directorates to manage transformation;
• Develop storylines, translate them into executive presentations, and deliver effective presentations.

Consultant, Corporate Development

Systems Engineer

• Gather, understand and analyze business requests, ensuring clarity of objectives, pain points and expected outcomes
• Translate business needs into structured functional requirements and technical specifications, ensuring alignment with teams
• Conduct interactions with internal stakeholders and vendors, facilitating decision-making, prioritization and direction of initiatives
• Work end-to-end in the lifecycle of requests, from conception through validation and delivery of business value
• Structure, organize and refine the backlog, detailing user stories, acceptance criteria and business rules
• Support the deployment, maintenance and evolution of solutions based on Salesforce and other SaaS platforms
• Ensure deliverables meet defined requirements, expected quality and strategic objectives
• Identify opportunities to improve processes and solutions, driving operational efficiency, automation and value generation

Business Systems Analyst – Specialist

• Define and implement security requirements for cloud environments.
• Participate in risk mapping and assessment for cloud environments.
• Manage cloud security posture using tools such as AWS Security Hub, AWS CloudTrail, AWS Control Tower, AWS Config, Red Hat ACS and related solutions.
• Contribute to the cloud vulnerability management process.
• Create and/or maintain technical documentation and operational procedures.
• Support the team in responding to cloud-related security incidents.
• Participate in technical and planning meetings with client teams.
• Use Cloud Security Posture Management (CSPM) and Kubernetes Security Posture Management (KSPM) tools.
• Evaluate API security requirements, including JWT, OAuth, JWE and mTLS.
• Manage private keys using AWS CloudHSM and AWS KMS.
• Be familiar with AWS Identity Center, API Gateway and Amazon Cognito.
• Configure and maintain OpenShift clusters with a security focus.

Network Security Analyst I

• Receive, analyze, classify and handle requests received by the Ombudsman.
• Conduct in-depth investigations to understand the root cause of complaints and manifestations.
• Draft technical, clear, objective responses that comply with applicable regulations.
• Ensure compliance with regulatory and internal deadlines for handling cases.
• Manage critical, sensitive or highly complex cases, coordinating with specialist areas.
• Serve as a liaison between customers, consumers, partners and internal departments.
• Align with operational areas, technology, product teams, security, Legal, Compliance, Operations and Customer Service.
• Participate in governance forums related to customer experience and service quality.
• Support internal and external audits related to Ombudsman processes.
• Keep documentation, websites, intranet and presentations up to date and optimized.
• Monitor and analyze Ombudsman metrics and complaints platforms, including Reclame Aqui, Central Bank (Bacen), Consumidor.gov, Procon and other regulatory bodies.
• Identify trends, recurring issues and opportunities for improvement.
• Develop root cause analyses and corrective and preventive action plans.
• Build dashboards, executive reports and management presentations.
• Turn complaint data into strategic insights for the business.
• Act as the voice of the customer within the organization.
• Support initiatives to improve the customer and consumer journey.
• Identify friction points and opportunities to evolve Banco24Horas services.
• Contribute to Customer Experience (CX), Perceived Quality and Voice of the Customer (VoC) projects.
• Ensure compliance with Central Bank regulations, LGPD, the Consumer Protection Code and corporate policies.
• Support regulatory controls and reports required by competent authorities.
• Maintain documentation, evidence and audit trails up to date.

Ombudsman Analyst I

Auditor

• Responsável pela execução técnica dos trabalhos designados, nos processos de alta complexidade.
• Fornecer, através da elaboração de relatórios de auditoria, uma avaliação objetiva e independente abrangendo os processos de negócios, com especialidade nas áreas Contábil e Tributária.
• Propor recomendações para melhoria do ambiente de controles internos.
• Atender as necessidades de auditoria em todos os locais geográficos, lógicos e organizacionais em que as empresas do grupo Tecban.