Tecban

Analyst

• Receive, analyze, classify and handle requests received by the Ombudsman.
• Conduct in-depth investigations to understand the root cause of complaints and manifestations.
• Draft technical, clear, objective responses that comply with applicable regulations.
• Ensure compliance with regulatory and internal deadlines for handling cases.
• Manage critical, sensitive or highly complex cases, coordinating with specialist areas.
• Serve as a liaison between customers, consumers, partners and internal departments.
• Align with operational areas, technology, product teams, security, Legal, Compliance, Operations and Customer Service.
• Participate in governance forums related to customer experience and service quality.
• Support internal and external audits related to Ombudsman processes.
• Keep documentation, websites, intranet and presentations up to date and optimized.
• Monitor and analyze Ombudsman metrics and complaints platforms, including Reclame Aqui, Central Bank (Bacen), Consumidor.gov, Procon and other regulatory bodies.
• Identify trends, recurring issues and opportunities for improvement.
• Develop root cause analyses and corrective and preventive action plans.
• Build dashboards, executive reports and management presentations.
• Turn complaint data into strategic insights for the business.
• Act as the voice of the customer within the organization.
• Support initiatives to improve the customer and consumer journey.
• Identify friction points and opportunities to evolve Banco24Horas services.
• Contribute to Customer Experience (CX), Perceived Quality and Voice of the Customer (VoC) projects.
• Ensure compliance with Central Bank regulations, LGPD, the Consumer Protection Code and corporate policies.
• Support regulatory controls and reports required by competent authorities.
• Maintain documentation, evidence and audit trails up to date.

Ombudsman Analyst I

Auditor

• Responsável pela execução técnica dos trabalhos designados, nos processos de alta complexidade.
• Fornecer, através da elaboração de relatórios de auditoria, uma avaliação objetiva e independente abrangendo os processos de negócios, com especialidade nas áreas Contábil e Tributária.
• Propor recomendações para melhoria do ambiente de controles internos.
• Atender as necessidades de auditoria em todos os locais geográficos, lógicos e organizacionais em que as empresas do grupo Tecban.

Auditor Especialista I

• Execute and monitor billing routines and the issuance of service invoices;
• Validate fiscal and tax information related to issued invoices;
• Analyze withholdings, taxes, and applicable fiscal rules;
• Ensure compliance of tax issuances with current legislation;
• Create, structure, and automate operational controls in Excel;
• Develop advanced spreadsheets and propose process improvements;
• Support the development of dashboards and metrics in Power BI;
• Prepare management reports and internal controls for operational monitoring;
• Identify opportunities to optimize and automate routines;
• Support internal teams in monitoring billing, KPIs, and productivity;
• Collaborate with finance, tax, and operations teams.

Billing Analyst II

Software Engineer

• Apoiar a equipe no acompanhamento de projetos e atividades rotineiras;
• Auxiliar na organização e controle de documentos técnicos, desenhos, planilhas e relatórios;
• Apoiar o controle de cronogramas, listas de atividades e status dos projetos;
• Apoiar na execução de atividades administrativas;
• Realizar atualizações de planilhas e sistemas internos;

Aprendiz – Projetos de Engenharia

• Build, maintain, and evolve dashboards and management reports, ensuring clarity, reliability, and a results-oriented focus
• Update and monitor performance indicators and KPIs, ensuring alignment with business objectives
• Assist in preparing executive presentations for leadership, communicating results, insights, and recommendations clearly and concisely
• Translate data into actionable insights, facilitating communication with non-technical stakeholders
• Support the automation of reports and monitoring routines, increasing efficiency and reducing operational effort
• Contribute to the development of the company's data-driven culture.

Intelligence and Performance Analyst III

General Counsel

• Consultoria e contencioso das áreas cível, de direito do consumidor e criminal
• Elaboração, revisão e orientação em teses jurídicas
• Suporte em investigações internas e auditorias jurídicas
• Dar consultoria direta e emitir pareceres
• Experiência na utilização de sistemas de acompanhamento processual
• Gestão junto a escritórios de advocacia externos

Ombudsman Analyst I

Auditor Especialista I

Billing Analyst II

Aprendiz – Projetos de Engenharia

Intelligence and Performance Analyst III

Advogado(a) Pleno – Terceiro