Customer Support Specialist I

Teamworks

full-time

Posted on: 3/23/2026

Location Type: Remote

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💰 $60,000 - $70,000 per year

About the role

Own a daily queue of support cases, triaging and resolving issues based on severity and customer impact
Troubleshoot complex customer problems, seeing every issue to full resolution
Execute technical requests including account configuration, data uploads, form conversions, and ticket submissions
Deliver clear, timely, and empathetic communication that keeps customers informed and confident
Contribute to team KPIs by consistently meeting reply time, resolution time, and CSAT targets
Surface patterns and recurring issues to internal teams to drive product and process improvements
Participate in chat and triage shifts and weekend rotation to support 24/7 coverage

Must be located in the Mountain or Pacific time zone — required for 24/7 support coverage
Proven ability to manage a high volume of varied, time-sensitive tasks with accuracy and urgency
Demonstrated strong written and verbal communication skills with a customer-first approach
Proven track record of solving problems independently and seeing them through to completion
Must be available for weekend shift rotation
Availability during our peak "Return to Play" season (July 13 – September 11) is strongly preferred
Experience in collegiate athletics, sports operations, or compliance — you'll understand our customers' world immediately
Familiarity with CRM tools such as Salesforce or Zendesk
Experience with or exposure to Teamworks products (Hub, Compliance + Recruiting, Academics, Camps, Inventory Management)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingaccount configurationdata uploadsform conversionsticket submissionsproblem solvingtime management

Soft Skills

clear communicationtimely communicationempathetic communicationcustomer-first approachaccuracyurgency