GSI Solutions Engineer
TeamViewer
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Tech Stack
About the role
- Partner Technical Engagement & Solution Architecture
- Collaborate directly with GSI/MSP partner product, engineering, and delivery teams to define service offerings built on TeamViewer’s capabilities
- Lead service definition and solutioning workshops aligned to partner delivery frameworks
- Design scalable architectures, deployment models, and API-based integrations tailored to managed service environments
- Support rapid prototyping and MVP build to validate solutions ahead of full rollout
- Service Enablement & Operational Readiness
- Own technical onboarding for new MSP partners entering the Global MSP Program
- Build and deliver hands-on training, architecture guides, playbooks, and reference designs
- Guide partners through operational readiness milestones—from technical validation to in-market readiness
- Collaborate with TeamViewer’s partner enablement and marketing teams to ensure technical messaging aligns to value
- Internal Collaboration & Product Influence
- Act as the technical voice of the MSP partner community, translating feedback into actionable insights for Product Management and R&D
- Collaborate with internal Specialist Solution Engineering, Product Owners, and Platform Teams to shape feature roadmaps and improve integration pathways
- Maintain an active feedback loop between strategic partners and TeamViewer’s internal roadmap
Requirements
- 5–8+ years in technical pre-sales, solution consulting, partner engineering, or technical enablement roles
- Strong experience working with MSP or GSI partner ecosystems, ideally in digital workplace, DEX, IT operations, or remote support contexts
- Deep understanding of modern ITSM platforms (e.g. ServiceNow, Freshworks), remote access tools, and automation frameworks
- Demonstrated expertise in APIs, solution architecture, systems integration, and technical documentation
- Comfortable working across highly matrixed global teams, both internally and with partners
- Excellent communication skills with a strong ability to translate technical concepts into partner-ready collateral
Benefits
- Onsite Onboarding in our HQ office for an optimal start
- Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
- Premiums for the private pension plan ( BAV ) up to the maximum amount are topped up by TeamViewer
- Public transport friendly offices
- Special terms for local gyms
- Access to Corporate Benefits platform with many discounts
- Regular Team events and company-wide celebrations
- Open door policy , no dress code rules, frequent all Hands and Leadership Lunches
- Hybrid and Flexible work time with up to 50% home office
- Work From Abroad Program allowing up to 40 days of work outside your contracting country
- We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
solution architectureAPI-based integrationstechnical documentationsystems integrationrapid prototypingMVP buildservice definitiondeployment modelsautomation frameworksITSM platforms
Soft Skills
communication skillscollaborationtechnical onboardingpartner engagementfeedback translationtraining deliveryoperational readinessproblem-solvingleadershipinterpersonal skills