IT Service Desk Administrator
TeamViewer
full-time
Posted on:
Location Type: Hybrid
Location: Adelaide • Australia
Visit company websiteExplore more
About the role
- Provide excellent customer service and support to internal staff within our APAC offices (as well as remote staff)
- You will be responsible for the configuration and on-going management of our IT devices and hardware, as well as supporting our applications such as Office 365
- Respond to internal IT tickets raised, providing a prompt service to you TeamViewer colleagues
- Support the IT service desk and be the initial point of contact for internal IT issues for the APAC region and onsite in Adelaide
- Manage basic active directory functions, such as distribution lists and user creation
- Support our suite of applications such as Office 365
- Setup, deploy, and support staff in the setup of mobile devices
- Troubleshoot and resolve peripheral issues (e.g., monitors, docking stations, printers)
- Help out the global IT team with tasks and projects as required
- Ensure employees have a smooth onboarding experience by assisting with the installation and first-time login of systems (this may include preparing packs to send to remote employees, and offering virtual assistance)
- Assist with procurement of software and hardware from approved suppliers
- Develop and maintain documentation (such as user guides) for our internal knowledge base ‘Confluence’
Requirements
- Completion of a computer qualification or related discipline
- Advanced knowledge of desktop operating systems, including Windows 11 and MacOS
- Advanced knowledge of Windows applications such as Office 365
- Very good knowledge of both iOS and Android mobile device operating systems
- Keen interest in new technology
- Experience in a customer service or support role
- Excellent communication skills, in order to understand staff needs and provide appropriate assistance and solutions
- Basic knowledge of Windows Active Directory and Entra ID
- Genuine willingness to help and assist employees in a friendly manner
- Occasional work outside standard hours may be required, with start and finish times adjusted accordingly.
Benefits
- Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
- Public transport friendly offices
- Access to Corporate Benefits platform with many discounts
- Regular Team events and company-wide celebrations
- Open door policy
- No dress code rules
- Frequent all Hands and Leadership Lunches
- Hybrid and Flexible work time
- Work From Abroad Program allowing up to 40 days of work outside your contracting country
- We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
desktop operating systemsWindows 11MacOSOffice 365iOSAndroidWindows Active DirectoryEntra IDtroubleshootingdocumentation
Soft Skills
customer servicecommunicationproblem-solvingteam collaborationwillingness to helpattention to detailadaptabilityorganizational skillsinterpersonal skillstime management
Certifications
computer qualification