Commercial Solutions Architect
Halcyon
Cloud
Customer Solution Architect
TeamViewer
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PythonServiceNowSQL
About the role
- The Customer Solution Architect (CSA) will be a customer centric technical thought leader and evangelist within TeamViewer DEX.
- They will support the success of the organisation by removing technical barriers and enabling our customers to utilise the TeamViewer DEX (formerly1E) platform to their best effect.
- In addition, this role is responsible for providing technical expertise to help customers achieve measurable outcomes with SaaS migrations, upgrades, deployments and lifecycle management.
- The CSA will work collaboratively with Customer Success Managers (CSMs) to assist in ensuring long term success, value and retention of the TeamViewer customers.
- Be a Product and Platform subject matter expert (SME).
- Guide customers through business-critical changes and opportunities – adhering to industry standards and best practices.
- Develop technical documentation and designs to aid in the scoping and implementation of solutions.
- Provide grounded, feasible, and detailed feedback to internal Product Teams to aid platform growth.
- Perform technical development of customer solutions to an MVP level.
- Provide strategic business and technical level expertise to aid customer decisions and processes.
- Work as a trusted advisor to all customer stakeholders to provide high-level proposals and solutions.
- Deliver and lead workshops, discussions, and presentations around architecture, design & technical roadmap, aligning to business goals.
- Create statements and proposals quantifying deliverables and effort for use by PS/Strategic teams.
- Serve as a point of escalation for DEX services including PS, support and EE teams.
- Identify and lead integration discussions - providing guidance for the customer and feedback to internal product teams.
- Drive and identify value of new product offerings, providing forward thinking solutions and paths to customer adoption.
- Encourage customer participation in TeamViewer initiatives (Webinars, Roadshows, Product Feedback, Early Access Programs etc).
- Obtain knowledge and certifications of TeamViewer DEX Platform and solutions.
- Communicate clearly to both customer contacts and internal colleagues.
Requirements
- 3-5 years of experience in delivering Solutions and / or Technical Customer Success services for software vendors
- Good experience deploying IT infrastructure and software
- Experience in identifying software usage gaps to highlight opportunities for further product adoption and value
- 3-5 years scripting experience, preference in PowerShell, Python, BASH, or SQL
- Experience and qualifications in Microsoft Endpoint Management (InTune, Configuration Manager) or other endpoint management solution
- Experience and qualifications in ServiceNow Applications or similar ticketing system
- Experience in basic software troubleshooting on various OS platforms
- Demonstrates the value and purpose of services to prospects and customers
- Comprehensive understanding of customer success principles
- Strong technical skills and experience with Windows operating systems and enterprise software solutions
- Desire to learn and ability to pick up new skills and learn quickly
- Ability take initiative to find solutions to problems independently
- Good ability to multi-task - able to handle interruptions, changing priorities and multiple tasks in calm and professional manner
- Ability to plan, organize, and schedule in efficient manner, maintaining focuses on key priorities
- Provide and take feedback to other members of the team
- Ability to develop and maintain cross-functional relationships
- Deliver Industry and Technology thought leadership while encompassing TeamViewer’s values
- Problem-solving and deduction to properly communicate findings and recommendations
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience
- Certifications in ITIL and TOGAF
Benefits
- Onsite Onboarding in our HQ office for an optimal start
- Close, in team collaboration with engineers to create custom tools
- Great compensation and benefits packages including company achievement bonus and stock-based options
- Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
- Public transport friendly offices
- Option to lease an e-bike
- Special terms for local gyms
- Access to Corporate Benefits platform with many discounts
- Regular Team events and company-wide celebrations
- Open door policy , no dress code rules, frequent all Hands and Leadership Lunches
- Hybrid and Flexible work time with up to 60% home office
- Work From Abroad Program allowing up to 40 days of work outside your contracting country
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS migrationssoftware troubleshootingscriptingPowerShellPythonBASHSQLMicrosoft Endpoint ManagementServiceNowWindows operating systems
Soft skills
customer centricityproblem-solvinginitiativemulti-taskingplanningorganizingcommunicationcollaborationfeedbackthought leadership
Certifications
ITILTOGAFBachelor's degree in Computer ScienceBachelor's degree in Information Technology
