TeamSnap

Customer Support Specialist

TeamSnap

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $20 per hour

Job Level

Mid-LevelSenior

About the role

  • Deliver an exceptional customer experience through email, chat, and the occasional call, turning every interaction into a “WOW” moment.
  • Take full ownership of customer issues - digging in, resolving challenges, and knowing when to escalate to the right touchpoint.
  • Experiment and explore in test environments to recreate customer scenarios, uncover product nuances, and solve problems where no playbook exists.
  • Anticipate customer needs and provide tailored solutions that help them get back to the field quickly and confidently.
  • Consistently hit performance goals around productivity, customer satisfaction, and reliability.

Requirements

  • A customer-first mindset, bringing a friendly, professional, and solutions-focused attitude to every interaction.
  • Strong technical skills with the ability to guide users of all experience levels through our platform.
  • Genuine excitement for solving problems, uncovering solutions, and deepening your product expertise.
  • Natural curiosity and resourcefulness to dig in, recreate issues, and learn through hands-on exploration when clear steps aren’t documented.
  • Excellent written and verbal communication skills.
  • A proven track record of high performance in customer or technical support roles.
Benefits
  • Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)
  • 100% premium coverage of medical/dental/vision for you and your family
  • 401K to help you invest for the future
  • $1,500 annual learning and development stipend
  • Travel to fun locations for all-company meetings and team events
  • Generous home office allowance to set you up for success
  • TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter
  • A monthly stipend reimbursement for health & wellness and so much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportproblem solvingcustomer experienceproduct expertise
Soft skills
customer-first mindsetfriendly attitudeprofessional attitudesolutions-focusednatural curiosityresourcefulnessexcellent written communicationexcellent verbal communication