Senior Customer Service Representative
The Cigna Group
Customer Support Specialist
TeamSnap
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Mid-LevelSenior
About the role
- Deliver an exceptional customer experience through email, chat, and the occasional call, turning every interaction into a “WOW” moment.
- Take full ownership of customer issues - digging in, resolving challenges, and knowing when to escalate to the right touchpoint.
- Experiment and explore in test environments to recreate customer scenarios, uncover product nuances, and solve problems where no playbook exists.
- Anticipate customer needs and provide tailored solutions that help them get back to the field quickly and confidently.
- Consistently hit performance goals around productivity, customer satisfaction, and reliability.
Requirements
- A customer-first mindset, bringing a friendly, professional, and solutions-focused attitude to every interaction.
- Strong technical skills with the ability to guide users of all experience levels through our platform.
- Genuine excitement for solving problems, uncovering solutions, and deepening your product expertise.
- Natural curiosity and resourcefulness to dig in, recreate issues, and learn through hands-on exploration when clear steps aren’t documented.
- Excellent written and verbal communication skills.
- A proven track record of high performance in customer or technical support roles.
Benefits
- Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)
- 100% premium coverage of medical/dental/vision for you and your family
- 401K to help you invest for the future
- $1,500 annual learning and development stipend
- Travel to fun locations for all-company meetings and team events
- Generous home office allowance to set you up for success
- TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter
- A monthly stipend reimbursement for health & wellness and so much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportproblem solvingcustomer experienceproduct expertise
Soft skills
customer-first mindsetfriendly attitudeprofessional attitudesolutions-focusednatural curiosityresourcefulnessexcellent written communicationexcellent verbal communication
