About the role
- Providing service to and support for, potential and returning Advance America customers
- Assist customers with completing the necessary requirements for loan consideration and/or approval
- Support customers with product information, application flow, online system assistance and all other related areas
- Diligently assist customers with completing an application for loan products and services
- Follow processes and procedures to remain compliant while supporting all entities of the company
- Listen and discern a customer’s needs or identify an issue – resolve the problem and submit the application
- Maintain professional attitude and behavior while communicating with customers and co-workers
- Type and input necessary data with precision, accuracy, and consistency
- Work with a multitude of computer applications/programs to meet goals as required
- Work flexible and rotating shifts which include evenings up to 9:00pm and all-day Saturday (9:00am – 6:00pm) on a rotating schedule
Requirements
- A high school diploma or GED required
- At least one year of contact center experience or bank related work experience in Outbound and Inbound sales is preferred
- Prior in-bound call center experience and/or prior customer service experience with heavy phone volume and data entry required
- Must be bi-lingual in English and Spanish
- Excellent written and verbal communications skills
- Competitive Wages
- Health/Life Benefits
- Health Savings Account plus Employer Seed
- 401(k) Savings Plan with Company Match
- Paid Parental Leave
- Company Paid Holidays
- Paid Time Off including Volunteer Time
- Tuition Reimbursement
- Business Casual Environment
- Rewards & Recognition Program
- Employee Assistance Program
- Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryloan processingapplication assistancecustomer supportcompliance proceduresproblem resolutioncomputer applications
Soft skills
communication skillsprofessional attitudecustomer servicelistening skillsproblem-solvingattention to detail
Certifications
high school diplomaGED