Customer Service Representative – Tier 1
Kreative Technologies, LLC
Customer Care Representative, P&C License Required
Farmers Insurance
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Nevada, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $24 per hour
Job Level
Junior
About the role
- Assists internal and external customers with moderately complex issues related to insurance matters
- Delivers exceptional service while proactively seeking feasible solutions within compliance and legal requirements
- Communicates with customers via multiple channels while navigating multiple systems and platforms
- Evaluates and interprets policy information within prescribed authority limits
- Documents customer interactions and outcomes thoroughly in system
- Partners with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries
Requirements
- Minimum of 1-3 years customer service
- 1 year of experience in call center environment, insurance, sales or related field preferred
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
- Experience with Microsoft Office suite of tools preferred
- Property and Casualty license will be required for this role
Benefits
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experienceinsurance knowledgesales experiencetechnical aptitudeintermediate computer skillspolicy evaluationdocumentation skills
Soft skills
exceptional serviceproblem-solvingcommunicationcollaborationproactive approach
Certifications
Property and Casualty license
