Provide Tier 1 technical support to end users via phone, email, and remote support tools
Troubleshoot common workstation, application, printer, and connectivity issues
Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
Perform basic user account tasks such as password resets, MFA assistance, and new user setup
Install, configure, and support Windows and macOS workstations
Assist with device onboarding, imaging, and endpoint security deployment
Perform basic Active Directory and Azure AD (Entra ID) tasks following documented procedures
Escalate advanced or unresolved issues according to TeamLogic IT standards
Troubleshoot basic networking issues including Wi-Fi access, VPN connectivity, and IP conflicts
Properly document and escalate complex network issues
Assist with endpoint patching, antivirus alerts, and security hygiene tasks
Follow TeamLogic IT security policies and client compliance requirements
Accurately document all work performed in Autotask PSA
Maintain asset and configuration records
Contribute to internal documentation and knowledge base articles
Work closely with senior technicians and engineers
Participate in training, onboarding, and professional development.

Requirements

0–2 years of professional, academic, or internship experience in information technology
Foundational knowledge of: Windows operating systems, Microsoft 365 applications, basic networking concepts (TCP/IP, DNS, DHCP)
Strong customer service skills and professional communication abilities
Ability to follow documented procedures and manage multiple priorities
Willingness to learn and grow in a structured MSP environment
Must maintain a clean driving record, with no moving violations or major infractions within the past three (3) years, and meet company vehicle and insurance eligibility requirements
Valid driver’s license and reliable local transportation

Benefits

Free food & snacks
Free uniforms
Opportunity for advancement
Paid time off
Training & development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows operating systemsMicrosoft 365 applicationsActive DirectoryAzure ADbasic networking conceptstroubleshootingendpoint securitydevice onboardingpassword resetsVPN connectivity

Soft Skills

customer serviceprofessional communicationability to follow procedurestime managementwillingness to learnteam collaborationproblem-solvingdocumentation skillsorganizational skillsadaptability