Customer Delivery Solution Consultant
TeamForm
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Tech Stack
About the role
- As an Solution Consultant, you will partner with enterprise customers to configure and implement TeamForm, guide adoption of TeamForm use cases, and ensure customers realize measurable value.
- You will work cross-functionally with TeamForm subject-matter experts (consultants, engineers, and data analysts) to deliver outcomes, capture feedback, and continuously improve how we deliver.
- Support customers to configure & implement TeamForm to realize value.
- Support customers to learn and use TeamForm (enablement, training, and adoption support).
- Grow customer usage of TeamForm.
- Provide customer feedback into Product.
- Engage and work with TeamForm SMEs to deliver for TeamForm customers, including other consultants, engineers, and data analysts.
- Support Sales when required (e.g., SME guidance, configuring demos, solution shaping).
- Facilitate testing and implementation of new features into customer environments.
- Codify standard practices consistent with our strategy (“the TeamForm way”).
- Engage senior stakeholders to explore and solve problems beyond the TeamForm's core offering.
- Help design and prioritize product features and contribute to release notes
- Propose code improvements to TeamForm (in consultation with TeamForm Product leads and engineers)
- Lead generation, negotiating deals
- Opportunistic: Authoring content for the TeamForm blog, community engagement
Requirements
- Understanding of modern enterprise, in particular cross functional teaming and workforce planning, governance and funding models.
- A proven track record working as a Project Lead / Manager / Senior Consultant within: a large enterprise (e.g., Enterprise or Ways of Working planning/enablement teams), or a management consulting environment with technology delivery / implementation experience (e.g., through consulting, project management, or general management roles)
- Domain exposure to People systems and / or workforce planning systems
- Familiarity with typical technical components of technology implementations (e.g., systems/integrations, environments, access/security considerations, data quality and validation, testing/UAT, cutover and change management).
- Data familiarity (e.g., Excel, SQL with AI help).
- Interest and capability in use of AI (cursor, claude code, codex)
- Willingness and ability to quickly & deeply understand TeamForm configuration and standard integrations, TeamForm features and functions (as outlined in internal TeamForm enablement material).
- Customer engagement skills including project management, team facilitation and coaching.
- Energy, drive, and the ability to build strong relationships with TeamFormers and clients.
- Qualifications or prior role responsibility (e.g. Delivery Lead, Ways of Working Lead, Architect, Workforce Planning Lead).
- Engineering or Business qualifications.
- Familiarity with, or willingness to learn (with AI) SQL / JSON / REST APIs, Javascript, experience with development practices (Git, CICD)
Benefits
- Remote /hybrid work - We support flexible and remote work, we don't expect everyone to be productive from 9-5 every single day.
- Phone and internet coverage We cover up to $75 per month of your phone and internet bill.
- Training budget + time A dedicated personal training budget to continue further your learning and professional development.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project ManagementTeamForm configurationSQLExcelJSONREST APIsJavascriptAICICDGit
Soft Skills
Customer engagementTeam facilitationCoachingEnergyDriveRelationship buildingCross-functional collaborationProblem-solvingCommunicationAdaptability
Certifications
Engineering qualificationsBusiness qualifications