Customer Service Representative
Team Focus Insurance Group
full-time
Posted on:
Location Type: Remote
Location: Arizona • California • United States
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Salary
💰 $16 per hour
About the role
- Deliver exceptional customer service in a fast-paced call center environment by handling inbound calls, chats, and task processing from clients and agents regarding all personal lines insurance policies.
- Respond to inbound phone calls and chats from clients and/or agents in a professional and timely manner.
- Provide accurate information regarding policies, coverage, billing, payments, and endorsements.
- Resolve client inquiries, complaints, and requests efficiently while maintaining a positive customer experience.
- Process assigned tasks accurately and efficiently, including policy updates, endorsements, cancellations, and other related transactions.
- Collaborate with team members and leadership to share knowledge, improve workflows, and enhance the overall client experience.
- Participate in training, coaching, and team meetings to maintain skill proficiency and stay current with policies and procedures.
Requirements
- Two (2) years Agency experience in Personal Lines including homeowners and other lines; or equivalent combination of education and experience.
Benefits
- Medical, Dental, Vision, Life, Pet
- Flexible Spending Account
- Competitive Salaries
- 401K Match
- Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
- Short and Long-Term Disability
- Employee Support Programs, Including Mental Health
- Tuition Reimbursement
- Matching Charitable Gift Program
- Lucrative Referral Program
- Commuter Benefits
- Flexibility: Remote and Hybrid Opportunities Available
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceprofessional communicationproblem resolutioncollaborationworkflow improvementtrainingcoaching