Team Focus Insurance Group

Human Resources

• Lead company-wide recruitment strategies to attract and retain top talent.
• Oversee end-to-end recruitment processes, including job posting, sourcing, interviewing, and onboarding.
• Develop and implement a comprehensive talent acquisition strategy that aligns with business objectives and future staffing needs.
• Build strong pipelines of qualified candidates by leveraging diverse sourcing channels, including job boards, referral programs, and social media platforms.
• Collaborate with hiring managers to clearly define job roles, responsibilities, and qualifications to ensure successful hires.
• Manage employer branding initiatives to position the company as an employer of choice in the market.
• Create and maintain long-term relationships with external recruitment agencies and staffing vendors.
• Use recruitment metrics and analytics to optimize hiring processes and drive decision-making.
• Manage day-to-day HR operations, including policies, compliance, and employee relations.
• Develop and maintain HR processes that align with company objectives and promote a positive employee experience.
• Provide leadership on employee relations issues, including conflict resolution, disciplinary actions, and performance improvement processes.
• Drive HR process improvement and automation to ensure efficiency across HR operations.
• Conduct regular audits of HR practices to ensure compliance with internal and external regulations.
• Implement and oversee the performance management system to promote employee accountability and development.
• Ensure company-wide adherence to diversity, equity, and inclusion initiatives within HR practices and operations.
• Develop and maintain employee handbooks, HR documentation, and organizational change communication.
• Lead workforce planning initiatives to align human capital with future business needs.
• Analyze workforce trends and provide insights to leadership to enhance decision-making.
• Provide expertise on organizational design to optimize structures, processes, and talent allocation.
• Collaborate with department leaders to develop succession planning strategies and address future leadership needs.
• Utilize HR data, workforce analytics, and industry trends to guide decision-making and planning.
• Proactively develop plans to address retention challenges and improve employee engagement.
• Monitor and forecast workforce demands, ensuring alignment with market competitiveness and operational priorities.
• Partner with leadership to ensure employee training and development programs are effectively supporting talent needs.
• Partner with PEAK 6 to ensure efficient and accurate benefit administration and payroll processing.
• Manage employee benefit programs, ensuring they meet the needs of the workforce and align with company goals.

Director of Human Resources

Account Manager

• Own the end-to-end sales cycle: prospecting, discovery, solution positioning, negotiations, and closing.
• Drive new business acquisition with enterprise and mid-market accounts.
• Expand existing customer relationships through up-sell and cross-sell opportunities.
• Direct sales prospecting and lead generation experience within the Property & Casualty (P&C) insurance industry.
• Full-cycle technology sales experience, including outbound lead generation and deal ownership from initial outreach through close, selling to P&C carriers.
• Develop account plans for target accounts and build multi-stakeholder engagement strategies.
• Build trusted advisor relationships with executives, decision-makers, and champions.
• Ensure customer success teams are set up to deliver long-term value post-sale.
• Collaborate with marketing to optimize lead generation, messaging, and campaigns.
• Provide market feedback to product teams to shape roadmap and solution enhancements.
• Help refine sales playbooks, pricing, and positioning to scale GTM execution.
• Consistently meet or exceed revenue, pipeline, and activity targets.
• Maintain accurate forecasting, pipeline hygiene, and CRM discipline.
• Leverage data-driven insights to continuously improve sales effectiveness.

P&C Sales – Client Relationship Manager

Business Analyst

• Develops and documents business solutions for business problems and translates those solutions to technical personnel and sees those solutions through the delivery process.
• Seeking a Business Analyst with experience in implementing business applications and following through.
• Coordinates with the technical team during technical architecture design, development and delivery of product changes and enhancements.
• Participates in business and technical requirements reviews and seeks to improve the application workflow for the betterment of our customers.
• Responds to production issues in a timely manner and assists Strategic Outsource in their triage of production issues.
• Provides business guidance and support to ensure the future viability of the InFOCUS application.

Senior Business Analyst, P&C Experience Required

Call Center Representative

• Handles service calls from policyholders and agents in regards to their insurance policies
• Provides exceptional service in responding to their questions and concerns
• Effectively respond via the telephone to concerns of both internal and external customers
• Perform specialized functions and projects in accordance with departmental rules and regulations
• Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed
• Take ownership of each call, handling it until resolution is reached, which includes follow-up as necessary
• Gather, organize and forward information to other areas for handling or consideration
• Process changes within approved authority level and perform transactions according to latest corporate standards, manual rates, guidelines and procedures

Call Center Specialist

Business Development Rep

• Own the end-to-end sales cycle: prospecting, discovery, solution positioning, negotiations, and closing.
• Drive new business acquisition with enterprise and mid-market accounts.
• Expand existing customer relationships through up-sell and cross-sell opportunities.
• Build trusted advisor relationships with executives, decision-makers, and champions.
• Ensure customer success teams are set up to deliver long-term value post-sale.
• Collaborate with marketing to optimize lead generation, messaging, and campaigns.
• Maintain accurate forecasting, pipeline hygiene, and CRM discipline.

P&C Business Development Lead

• Own the end-to-end sales cycle: prospecting, discovery, solution positioning, negotiations, and closing.
• Drive new business acquisition with enterprise and mid-market accounts.
• Expand existing customer relationships through up-sell and cross-sell opportunities.
• Direct sales prospecting and lead generation experience within the Property & Casualty (P&C) insurance industry.
• Develop account plans for target accounts and build multi-stakeholder engagement strategies.
• Collaborate with marketing to optimize lead generation, messaging, and campaigns.
• Consistently meet or exceed revenue, pipeline, and activity targets.

Account Representative Lead, P&C

• Leads, develops and documents business requirements that assist others in the development of quality based solutions
• Provides for intermediate business analysis functions for product development and implementation of an enterprise web based insurance processing application
• Supervises, coordinates and supports the activities of other business analysts and execution team members
• Facilitates, trains, directs and leads cross functional teams in all areas of the application
• Oversees the development of business requirements documents that meet our customer’s insurance business needs
• Assigns and oversees daily work for execution team members
• Provides support and guidance daily to the business analysts in performing their assignments
• Monitors the successful delivery of BRDs, releases, performance reviews and adherence to policies and procedures
• Facilitates all projects and workflow through the Kanban process seeing them to completion
• Supports other Focus Technologies teams in their triage of production issues
• Assists management in planning, resource allocation, project estimation, and scheduling for various projects and initiatives
• Assists management in the performance review process and salary recommendations of team members
• Improves the application workflow for the betterment of our clients
• Coordinates with the technical team during technical architecture design, development and delivery of product changes and enhancements
• Develops and documents business solutions for business problems and translates those solutions to technical personnel and sees those solutions through the delivery process
• Conducts business and technical requirements reviews and makes recommendations to improve the Business Analyst process
• Continues to develop the Kanban process and identifies areas that can improve efficiencies, and improves internal and external processes as needed
• Participates in the continuous development of the BA Teams standard practices and procedures

Senior Business Analyst

Customer Support

• Deliver exceptional customer service in a fast-paced call center environment by handling inbound calls, chats, and task processing from clients and agents regarding all personal lines insurance policies.
• Respond to inbound phone calls and chats from clients and/or agents in a professional and timely manner.
• Provide accurate information regarding policies, coverage, billing, payments, and endorsements.
• Resolve client inquiries, complaints, and requests efficiently while maintaining a positive customer experience.
• Process assigned tasks accurately and efficiently, including policy updates, endorsements, cancellations, and other related transactions.
• Collaborate with team members and leadership to share knowledge, improve workflows, and enhance the overall client experience.
• Participate in training, coaching, and team meetings to maintain skill proficiency and stay current with policies and procedures.