Customer Service – Commercial Lines, P&C

Team Focus Insurance Group

Customer Service role providing concierge-level assistance for workers’ compensation policies in P&C insurance. Managing high-volume inquiries through calls, emails, and chats.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Receive and manage a high volume of incoming calls, emails, chats, and service tasks related to workers’ compensation policies
Communicate professionally and effectively with insureds, agents, and underwriting partners
Process and manage workers’ compensation policies, ensuring accuracy, completeness, and timely delivery
Maintain thorough and compliant documentation of all servicing activity
Ensure all servicing activities are completed in accordance with regulatory requirements, carrier guidelines, and internal service standards
Assist callers with claims-related inquiries by providing adjuster contact information and directing them to available resources

Requirements

What you’ll need

3–5 years of progressive experience within the workers’ compensation insurance industry
Prior call center and or high-volume customer service experience is a plus
Experience handling customer inquiries via chat, providing timely, accurate, and professional responses while maintaining engagement and service quality
Must have Commercial Lines experience
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Experience with management systems such as ImageRight or similar platforms
Ability to operate office equipment: scanners, copiers, fax machines, calculators
Bilingual (English/Spanish) preferred.

Benefits

Comp & perks

Medical, Dental, Vision, Life, Pet; Flexible Spending Account
Competitive Salaries
401K Match
Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
Short and Long-Term Disability
Employee Support Programs, Including Mental Health
Tuition Reimbursement
Matching Charitable Gift Program
Lucrative Referral Program
Commuter Benefits
Flexibility: Remote and Hybrid Opportunities Available

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

workers' compensation policiescustomer servicecall center experienceCommercial Lines experiencedocumentation managementclaims processingregulatory complianceservice qualityMicrosoft Office Suitemanagement systems

Soft Skills

communicationprofessionalismengagementtimelinessaccuracyattention to detailorganizational skillsproblem-solvinginterpersonal skillscustomer engagement