Teachstone

Account Manager

• Own the strategic vision and multi-year roadmap for at least five strategic partnerships (state agencies, large districts, federal partners, private child care providers).
• Establish and expand upon Teachstone’s relationship as a trusted partner with a wide range of individuals within client’s organization.
• Leverage renewals as an opportunity to create agreements that position Teachstone to have a demonstrable positive impact on partner organizations.
• Prepare and lead executive briefings, strategic business reviews, and impact storytelling that fuels expansion.
• Lead internal partnership planning processes that align all departments around shared goals for each strategic partner.
• Serve as the single point of strategic accountability across internal teams for assigned accounts.
• Facilitate continuous improvement cycles for each project team anchored in data on the team’s progress toward demonstrable outcomes.
• Drive resolution of escalated issues with a focus on long-term relationship impact.
• Capture and synthesize client feedback, CLASS data, and implementation learnings to generate actionable insights that other functional and project teams can make use of.
• Advocate internally for client needs, elevating system-level risks or opportunities to leadership.
• Support product and service refinement by channeling voice-of-customer insights back into Teachstone’s roadmap.
• Contribute to the development of key account playbooks, renewal strategies, and insight-sharing templates.
• Mentor colleagues on best practices in strategic partnership engagement.
• Help define the operational rhythms and infrastructure needed to scale strategic partnership management at Teachstone.

Director, Strategic Partnerships

Product Manager

• Define and deliver a platform strategy that closes critical capability gaps and unlocks scale for our subscription-based future.
• Prioritize initiatives that balance immediate value for value stream teams with long-term strategic alignment, including investments in AI capabilities where they accelerate outcomes.
• Partner with engineering, design, and architecture to shape reusable, scalable services that incorporate AI where it drives efficiency, personalization, or insight.
• Ensure platform investments are grounded in customer and business needs, not just technical interest.
• Act as a champion for the product operating model principles — outcome-driven planning, empowered teams, and continuous discovery in all platform work.
• Collaborate deeply with value stream teams to understand their needs, remove blockers, and ensure platform services are adopted effectively.
• Influence stakeholders across product, engineering, design, operations, and sales to gain alignment on priorities and timelines.
• Anchor all decisions in the ultimate end-user the educator.
• Translate feedback from value stream teams into actionable platform improvements, including opportunities for AI-driven automation or personalization.
• Partner with internal teams to connect platform capabilities directly to customer outcomes and business goals.
• Define and track success metrics for platform adoption, reliability, and business impact.
• Use qualitative and quantitative data to guide iteration and identify new opportunities for leverage.
• Drive adoption of platform services through clear communication, documentation, and internal enablement.

Director, Strategic Partnerships

Platform Product Manager