Teaching Strategies, LLC

Business Development Rep

• Develops territory plan designed to build diversified and meaningful pipeline and to achieve monthly, quarterly, and annual revenue goals
• Achieves monthly, quarterly, and annual revenue goals for the assigned territory
• Builds, maintains, and develops knowledge to become an expert on Teaching Strategies' solutions as well as the competitive landscape for early childhood development
• Responsible for the full cycle of the sales process; balances time effectively with the right mix of prospecting, planning, presenting, negotiating, and closing
• Accurately manages sales pipeline in Salesforce.com while providing sales opportunities to reflect product, dollar amount and estimated close dates
• Utilizes Salesforce.com to track all sales activity and customer/prospect correspondence for given territory
• Provides monthly forecast and sales projections to Sales Team Director
• Maintains existing relationships with customers and channels customer feedback appropriately
• Hosts online presentations and demonstrations as well as face-to-face meetings
• Communicates on a regular scheduled basis with major clients within the territory; timely follow up to all phone and email communications regarding potential sales opportunities
• Represents Teaching Strategies at exhibits, conferences, events in territory
• Increases market leadership capacity and ensures the development of long-term customer partnerships
• Works across departments to establish shared goals and cross-functional initiatives in support of sales and company priorities

Business Development Manager

Platform Engineer

• Partner with platform leadership to evolve the internal developer platform toward an AI-first model
• Translate strategic direction into practical, scalable implementations
• Help shape platform capabilities through hands-on engineering and technical input
• Design and implement self-service infrastructure systems that abstract away cloud complexity
• Build APIs, CLIs, and developer-facing tools that enable infrastructure provisioning without requiring deep cloud expertise
• Introduce AI-assisted interfaces (CLI, chat, UI) for provisioning, debugging, and operations
• Design, build, and operate secure, multi-tenant Amazon EKS clusters
• Contribute to platform architecture, scalability, cost optimization, and reliability
• Implement policy, networking, and workload isolation best practices
• Build systems that interpret infrastructure signals (logs, metrics, events) and provide actionable insights
• Develop AI-assisted workflows for incident triage, root cause analysis, and runbook generation/execution
• Enable human-in-the-loop automation for safe and controlled remediation
• Build platform SDKs, CLIs, and service templates that standardize infrastructure consumption
• Contribute to AI-powered copilots and assistants that improve developer productivity
• Enable natural language interaction with platform services where appropriate
• Implement reusable infrastructure patterns and opinionated defaults
• Encode security, scalability, and compliance into platform tooling
• Extend Infrastructure as Code practices (e.g., OpenTofu) with abstraction and validation layers
• Implement logging, metrics, and tracing across platform systems
• Leverage AI to detect anomalies, summarize system behavior, and surface actionable insights
• Contribute to systems that move from visibility to guided action
• Contribute to platform instrumentation and feedback loops
• Use data and developer feedback to improve usability, performance, and adoption
• Continuously refine platform capabilities based on real-world usage
• Work closely with application teams, SREs, and security engineers
• Support platform adoption through strong technical partnership
• Provide mentorship and guidance to engineers where needed

Senior Infrastructure Platform Engineer

Administration

• Serve as the primary owner of macOS management through JAMF Pro, including enrollment, configuration profiles, policies, and patching.
• Manage iOS/iPadOS fleets using Apple Business Manager and JAMF/Intune with automated deployment and supervision workflows.
• Administer Windows endpoints through Intune, managing configuration profiles, compliance policies, updates, and provisioning.
• Use Intune and JAMF to package, deploy, update, and monitor applications such as Slack, Microsoft 365, Zoom, SentinelOne, Chrome, Firefox, Edge, Safari, and other business software.
• Maintain a structured application lifecycle and ensure timely patching aligned with security and compliance requirements.
• Automate routine or repetitive tasks using platform-native tools and scripting.
• Implement and maintain device compliance policies, encryption standards, threat protection settings, and endpoint security baselines.
• Work closely with Information Security to ensure alignment with corporate standards and respond to endpoint-related risks.
• Act as the senior escalation point for complex endpoint issues across macOS, Windows, and mobile platforms.
• Collaborate with Helpdesk, IT, and InfoSec teams to solve configuration challenges and improve fleet reliability and security.
• Maintain accurate device inventory, automated provisioning workflows, and documentation for configurations and procedures.
• Identify and implement improvements to endpoint reliability, automation, and user experience.

Senior Endpoint Management Administrator

Customer Success Manager

• Provide "White Glove" customer service to ensure that we're providing customers with an excellent Onboarding experience
• Manage implementation and onboarding of all new and renewing partners
• Understand and anticipate customer's needs
• Identify decision makers, stakeholders, and users for the customer
• Deliver engaging, comprehensive trainings to customers and ensure customer readiness to go live
• Develop product knowledge expertise in order to guide customers to realize value quickly
• Project manage new client implementations via email, phone, and web-based tools
• Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis
• Take a proactive data driven approach by ensuring that customer adoption and usage metrics track with expectations.
• Identify churn risks and develop proactive plans to increase customer retention.
• Conduct onboarding webinars for multiple customers with expert presentation skills.
• Performance will be measured by overall customer satisfaction metrics as well as retention rates.
• Work closely with our sales team to manage the life of our accounts post-sale through renewal- Answer or delegate ongoing questions from clients.
• Provide ongoing feedback to the Implementation team lead and department head on ways to improve client onboarding and implementation success
• Work with the Support and development teams on improving the product based on customer feedback
• High level customer support and communication. Must be comfortable answering customer questions and guiding them to answers.

Partner Success Specialist – East Region

QA Engineer

• Lead and evolve AI-first quality engineering practices across product and platform teams.
• Develop and expand agentic engineering capabilities to automate complex workflows, quality validation, and engineering operations.
• Drive shift-left engineering practices including automation, risk-based testing, release validation, and continuous quality feedback.
• Remain hands-on with automation, validation strategies, debugging, and delivery workflows.
• Build and maintain scalable automated testing frameworks using Playwright across UI and API layers.
• Use AI-assisted development and agentic workflows to accelerate testing, validation, defect analysis, and engineering productivity.
• Partner closely with engineering, product, and leadership teams to improve release confidence and delivery quality.

Lead Quality Engineer

Engineering Manager

• Lead and support engineering teams delivering scalable, high-quality SaaS products and platform services.
• Drive fast, iterative, and customer-focused delivery through close collaboration with Product Managers.
• Foster a culture of ownership, accountability, innovation, engineering excellence, and continuous improvement.
• Use AI-assisted development and agentic workflows to improve engineering velocity, product quality, operational efficiency, and team effectiveness.
• Participate in planning, architecture, technical design, and implementation of new software solutions and platform capabilities.
• Guide teams in building scalable, secure, and resilient systems that perform reliably under high traffic and operational load.
• Mentor and grow engineers while helping teams adapt quickly to evolving business and technical priorities.
• Collaborate with engineering leadership to improve development processes, delivery practices, and organizational effectiveness.

Software Engineering Manager

Product Manager

• Partner with Product, Engineering, and Design to deliver high-impact product features that solve customer problems.
• Translate product strategy into clear, actionable user stories, requirements, and acceptance criteria.
• Own specific features or workflows end-to-end, from discovery through delivery.
• Use AI tools to accelerate product development, including requirements definition, prototyping, and documentation.
• Support development and iteration of AI-powered features, including evaluating outputs, gathering feedback, and improving user experience.
• Engage customers and internal stakeholders to validate concepts and inform prioritization.
• Maintain and prioritize the product backlog, balancing features, bugs, and technical debt.
• Define, track, and analyze product metrics to measure impact and guide decisions.
• Support experimentation and feature validation using data and user feedback.
• Contribute to delivering high-quality product increments quickly in a fast-paced, agile environment.
• Communicate product updates and technical concepts clearly to both technical and non-technical audiences.
• Coordinate and participate in agile ceremonies, representing the voice of the customer.
• Support product discovery through research, competitive analysis, and evaluation of emerging AI capabilities.
• Partner with Customer Success and Support to incorporate feedback into continuous improvement
• Create knowledge base articles, go-to-market materials and participate in training for customer-facing teams.

Associate Product Manager

Full-stack Engineer

• Design, develop, and maintain scalable platform services, UI, APIs, and shared application capabilities
• Build modern, performant user experiences using React and Next.js
• Develop and optimize backend services using Go and PostgreSQL
• Design and implement GraphQL APIs and supporting data models
• Collaborate with product, design, and engineering teams to deliver secure, scalable, API-driven applications
• Contribute to platform architecture, technical design, and engineering standards
• Troubleshoot application issues, identify performance bottlenecks, and implement sustainable solutions
• Improve developer experience through tooling, automation, and engineering best practices
• Participate in code reviews, technical planning, and architectural discussions
• Mentor engineers and promote high standards for code quality, testing, and maintainability
• Leverage AI-assisted development tools and agentic workflows to accelerate debugging, validation, automation, and delivery
• Stay current with emerging technologies, frameworks, and modern software engineering practices

Senior Software Engineer

• Manage implementation and onboarding of all new and renewing partners
• Deliver engaging, comprehensive trainings to customers and ensure customer readiness to go live
• Develop product knowledge expertise in order to guide customers to realize value quickly
• Project manage new client implementations via email, phone, and web-based tools
• Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis
• Take a proactive data driven approach by ensuring that customer adoption and usage metrics track with expectations.
• Identify churn risks and develop proactive plans to increase customer retention.
• Performance will be measured by overall customer satisfaction metrics as well as retention rates.
• Work closely with our sales team to manage the life of our accounts post-sale through renewal- Answer or delegate ongoing questions from clients.
• Provide ongoing feedback to the Implementation team lead and department head on ways to improve client onboarding and implementation success
• Work with the Support and development teams on improving the product based on customer feedback
• High level customer support and communication. Must be comfortable answering customer questions and guiding them to answers.
• Adapt to evolving program implementation goals while effectively managing competing priorities and delivering high-quality work within tight timelines

Lead Partner Success Specialist

Analyst

• Leads monthly benefits reconciliations across all benefit plans (medical, dental, vision, FSA/HSA, 401(k), etc.)
• Partners with Payroll and Finance to ensure accurate deductions, employer contributions, and vendor billing
• Investigates and resolves discrepancies, ensuring timely and accurate corrections
• Develops and maintains reconciliation processes, controls, and documentation to support audit readiness
• Provides monthly reporting and insights on benefits spend, trends, and variances
• Provides support in managing the financial and operational oversight of the company’s self-insured medical plan
• Reviews and analyzes claims data, stop-loss coverage, and funding levels
• Partners with brokers, TPAs (Third-Party Administrators), and carriers to monitor plan performance and cost drivers
• Tracks and reconciles claims funding, administrative fees, and stop-loss reimbursements
• Identifies trends and recommends strategies to manage costs and improve plan efficiency
• Analyzes benefits utilization, enrollment trends, and cost drivers to inform strategy
• Works with the Director of People Operations to build dashboards and reports to provide visibility into benefits performance
• Supports forecasting and budgeting processes related to benefits spend
• Provides insights and recommendations to People Ops and leadership
• Partner with Finance during the monthly and quarterly close process to ensure accurate accounting of benefits-related expenses and liabilities
• Prepare and validate journal entries related to benefits costs, including claims funding, stop-loss premiums, and administrative fees
• Reconcile benefits-related general ledger accounts and support variance analysis
• Monitor and manage claims funding requirements, ensuring appropriate cash flow for self-insured plan obligations
• Partner with Finance to track timing of large claims, stop-loss reimbursements, and vendor payments
• Provide visibility into short- and long-term funding needs
• Serves as a key point of contact for benefits vendors, brokers, and administrators
• Ensures vendor invoices align with contractual terms and enrollment data
• Supports vendor performance reviews and issue resolution
• Assists in annual open enrollment planning and execution
• Owns carrier file processes, including testing, data reconciliation, and diagnosing data file issues to drive timely resolution.
• Assists in annual open enrollment planning and execution, including carrier implementation, ensuring system readiness, data accuracy, and smooth execution of enrollment processes
• Ensures compliance with all applicable regulations (ERISA, ACA, HIPAA, COBRA, etc.)
• Supports audits, filings (e.g., Form 5500), and documentation requirements
• Maintains accurate plan documentation, controls, and reporting processes

Senior Benefits Analyst

• Drive the detailed definition of digital product functionality and experiences to support overall strategy and roadmap
• Stay abreast of evolving market and customer needs to guide product strategy and roadmap decisions
• Serve as a voice of the customer, continuously looking at the product from an end-user's perspective, driving the complete experience to best outcome possible for customers and the business.
• Partner with product leadership and cross-functional stakeholders to develop a vision, strategy, and prioritized feature backlog to inform and support the product roadmap
• Ensure cohesion across all product lines by compellingly communicating your ideas to a wide range of key stakeholders including the development teams, the product and business teams, and the broader organization.
• Partner with a cross-functional team of UX / Design, Technology, Professional Development, and other subject-matter experts to take ideas from concept to reality
• Engage in customer research and discovery to validate new product concepts and maintain strong empathy for customer and end-user jobs-to-be-done
• Analyze, update, and refine strategies based on usage data and insights.

Senior Manager, Product Management

Learning and Development

• Manages the PDN Managers and supports them to fulfill their individual goals
• Works closely with PDN Managers to ensure that PDN are observed, receive support, feedback and coaching
• Maintains a system which tracks session evaluation results to establish continuous improvement plans for PDN
• Regularly evaluates onboarding experience of new PDN through surveys and interviews to make necessary adjustments and provide targeted support
• Regularly reviews PDN session evaluations to determine areas of need for professional development
• Works collaboratively with the PDN Managers and other internal teams to recruit and onboard new training contractors
• Facilitates ongoing feedback loop with customers, business partners and PDN to encourage constructive dialogue and reflection to support continuous cycle of improvement on training effectiveness and identifying innovative methods to meet evolving training needs
• Along with PDN Managers, develops and manages the execution of Professional Development policies and procedures to support and increase effective training and coaching practices
• Collaborates with internal teams to ensure "special teams" are prepared and successful in supporting long-term strategic account PD plans
• Gathers, analyzes, evaluates, action plans and reports monthly on training surveys and PD pipe planning
• Serves as subject matter expert across all Teaching Strategies Solutions
• Continuously measures the effectiveness of professional development content and delivery through content reviews, observations, assessment of competencies and of trainers, through analysis of evaluations of sessions, customer feedback, trainer self-evaluations and planning forms
• Partner with PD content team on the creation of new PD sessions and PD products/solutions
• Builds systems and processes that help proactively identify challenges and opportunities

Director of Professional Development

Account Executive

• Responsible for selling Teaching Strategies' full line of products and services to the early childhood markets
• Identify, direct, and coordinate sales opportunities with internal teams
• Build upon an existing foundation of established success in the marketplace
• Increase market share by using a collaborative, consultative approach with customers
• Build, maintain, and develop knowledge to become an expert on Teaching Strategies' products and services
• Achieves defined sales revenue numbers for the assigned territory
• Contributes to the development and implementation of a strategic sales plan for the territory
• Actively seeks to uncover and meet the needs of customers and prospects by building collaborative relationships and delivering solutions
• Participate in new license and renewal/upsell call campaigns and marketing programs
• Qualifies leads and completes the full cycle of the sales process or handles full cycle for customers of a certain size
• Strategically and creatively manages opportunity pipeline
• Develops and maintains product and industry knowledge
• Utilizes Salesforce to track pipeline information and maintain sales-related progress
• Maintains existing relationships with customers and channels customer feedback appropriately
• Communicates regularly with Manager and other members of the sales team
• Timely follow up to all communication regarding potential sales opportunities
• Strategic travel to clients throughout the assigned territory, as needed

Account Executive – Private Childcare

• Define and evolve the product vision and strategy for the Teach planning and teaching tool and our digital curriculum solutions, including The Creative Curriculum Cloud.
• Build a product vision and strategy for our content management system.
• Ensure alignment between curriculum, digital experience, and classroom realities.
• Drive clarity on how digital curriculum enhances teacher workflows and strategy for driving digital curriculum usage.
• Translate company goals into clear product direction and priorities.
• Lead Product Managers across Teach, the CMS and curriculum capabilities.
• Drive roadmap clarity, prioritization, and tradeoff decisions.
• Partner with Engineering, Design, and QA for high-quality delivery.
• Work closely with Marketing to ensure strong Go-to-Market plans and execution that drive revenue.
• Make data-informed decisions with a bias for action.
• Stay connected to educator workflows and needs.
• Incorporate customer feedback, usage data, and research into decisions.
• Leverage Voice of Customer systems and insights.
• Validate concepts with teachers and stakeholders.
• Align Product, Curriculum, Engineering, Design, CX, Sales, and Marketing.
• Ensure shared understanding of product direction and experience.
• Communicate clear executive-level narratives.
• Lead and develop Product Managers.
• Elevate product thinking and instructional empathy.
• Foster customer-focused, high-quality product culture.