Teach For America

Operations Specialist – Pre-Service Seasonal

Teach For America

part-time

Posted on:

Location Type: Remote

Location: Hawaii • United States

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Salary

💰 $26 per hour

About the role

  • As the Operations Specialist (OS), manage the systems that allow for seamless operations within your regional community
  • Complete virtual training to prepare you for your role
  • Take on ownership of operational systems needed to ensure a strong experience and flow for CMs throughout Pre-Service
  • Own attendance for supported regions, ensuring the integrity of attendance systems
  • Manage CM communications throughout Pre-Service
  • Support regional/cohort operations as needed
  • Foster a supportive virtual environment

Requirements

  • Proactive Learning and Adaptation: Ability to internalize and apply training for various systems, with a commitment to continuous learning and adapting to new digital platforms
  • Effective Communication Skills: Demonstrated ability to communicate clearly and build relationships with staff and CMs, enhancing the summer experience
  • Strong Organizational and Time Management: Exceptional skills in organizing workload and managing multiple tasks simultaneously in a fast-paced environment
  • Customer Service Orientation: Proven ability to provide excellent customer service, addressing and supporting CM needs with empathy and efficiency
  • Technical Proficiency: Comfortable leveraging technology, data reporting platforms, and trackers, including TFA’s Learning Management System (Docebo), to enhance user experience and streamline operations
  • Problem-Solving and Initiative: Ability to proactively identify and resolve discrepancies in attendance and operational issues
  • Collaborative Teamwork: Experience in working collaboratively with diverse teams, contributing to regional/cohort operations and needs
Benefits
  • Competitive compensation
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data reportingattendance managementoperational systems management
Soft Skills
proactive learningeffective communicationstrong organizational skillstime managementcustomer service orientationproblem-solvinginitiativecollaborative teamwork