Executive Director, Functional AI and Process Excellence
Kerr Dental
AWSAzureCloud
Senior Manager, Customer Programs
TE Connectivity
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $161,400 - $242,200 per year
Job Level
Senior
Tech Stack
Cloud
About the role
- Frequent engagement with assigned customer(s) and translate their voice into the organization
- Liaison between customer and internal functions (engineering, product management, operations, etc.)
- High-level strategy collaboration with the customer
- Track customer schedules, TE schedules, roadmaps, and critical deliverables
- Coordinate with Sales and Product Management for developing key customer growth strategies and deliverables to customers (messaging, pricing, schedules, capacity plans, production ramps)
- Monitor customer pulse and prioritize must-haves to win customer design-ins
- Monitor commercial impact of TE decisions and/or customer pivots
- Build relationships with key contacts within the customer’s organization
- Drive regular program updates and actionable outcomes with the senior executive team
- Align multiple internal teams towards customer strategy and direction changes
- Manage and monitor escalations from customers and drive communications internally and externally
- Tackle gaps and roadblocks across the organization as needed
- Drive the pace and sense of urgency within the organization to ensure customer expectations are met
- Bridge customer requests with internal functions for speedy resolution
- Pull in the right people at the right time
Requirements
- Bachelor’s degree required
- MBA preferred
- 15-20+ years of experience that covers elevated customer-facing roles, driving complex large-scale technical programs, manufacturing knowledge, senior leadership communication and presentation skills
- Background includes experience in Product Management, Technical Program Management, Engineering or equivalent technical role, Sales or customer facing role
- Big Plus: Connector, Cable or adjacent industry experience
- Big Plus: Familiarity/experience with AI/Cloud hyperscalers, data centers, compute, networking, storage applications
