TDG (ThinkDigital Group)

Senior Manager – Account Management

TDG (ThinkDigital Group)

full-time

Posted on:

Location Type: Hybrid

Location: Kifissia • Greece

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Job Level

Senior

About the role

  • Own and grow a portfolio of strategic publisher accounts, with accountability for retention, product rollout, and overall customer satisfaction.
  • Act as a trusted advisor to publishers, providing strategic guidance on monetization, optimization, and long-term growth opportunities.
  • Lead regular optimization sessions and business reviews to drive performance improvements and secure renewals.
  • Support commercial negotiations and renewal processes.
  • Manage and develop Publisher Growth Account Managers, including performance management, coaching, and career development.
  • Establish best practices, playbooks, and scalable processes for publisher optimization, renewals, and ongoing account management.
  • Ensure consistent, high-quality execution across all publisher accounts.
  • Partner closely with Growth, Product, Support, Sales, and Operations to align publisher strategy with company objectives.
  • Assist in budgeting, forecasting, and capacity planning related to publisher growth and retention.
  • Contribute to revenue forecasting and pipeline visibility for publisher-driven revenue streams.
  • Act as the escalation point for complex publisher or internal issues.

Requirements

  • 8+ years of experience in account management, customer success, or partnerships, including 3+ years in people management.
  • Proven success driving retention, renewals, and growth across strategic or enterprise accounts.
  • Experience in digital publishing, ad tech, media, or SaaS platforms.
  • Strong data fluency with the ability to translate insights into optimization and growth actions.
  • Excellent cross-functional leadership, communication, and stakeholder management skills.
  • Communicates fluently in English; additional languages are a plus.
  • Holds a Bachelor’s degree; an MBA or equivalent experience is a plus.
Benefits
  • A competitive salary based on experience and skills.
  • A budgeted training and professional development plan.
  • Heart Long Weekends!
  • A paid-time-off throughout the year to enjoy life outside of work.
  • Health insurance scheme.
  • Bonus Scheme.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successpeople managementdata fluencybudgetingforecastingcapacity planningoptimizationrenewalsmonetization
Soft Skills
strategic guidancecross-functional leadershipcommunicationstakeholder managementcoachingperformance managementcustomer satisfactionproblem-solvingnegotiationrelationship management
Certifications
Bachelor's degreeMBA